Receptionist

NHS; Maidstone; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare provider in Maidstone is seeking a reliable and patient-focused Receptionist to join their team. This role involves acting as the first point of contact for patients and ensuring the smooth operation of the practice's appointment system. Candidates should have experience in a healthcare setting, strong communication skills, and be proficient in MS Office. The position offers competitive benefits, including annual leave and NHS pension enrolment.

Benefits

Four weeks annual leave plus bank holidays

Automatic enrolment into the NHS pension scheme

Qualifications

• Experience of working with the general public.
• Experience of working in a healthcare setting.

Responsibilities

• Act as the first point of contact for patients, carers, and visitors.
• Support the multidisciplinary team with the appointment system.
• Process patient information accurately.

Skills

Excellent communication skills

Competent in MS Office and Outlook

Ability to work as a team member and autonomously

Clinical IT system user skills

Punctual and committed

Education

GCSE Maths and English at Grade C or above

Job description

Do you thrive in a fast-paced environment where no two days are the same and your work genuinely supports patient care?

We are a friendly and well-established GP surgery seeking a reliable and patient-focused Receptionist to join our team. This is a key front-line role, providing an efficient and compassionate service to our patients and supporting the smooth running of the practice.

Working hours Monday, Thursday, Friday 08:00-18:00 one hour unpaid lunch break.

Flexibility to cover annual leave and sickness is essential.

Interviews will be held Wednesday 14th January 2026

Main duties of the job

The Receptionist will provide a comprehensive reception and administrative service, acting as the first point of contact for patients, carers, and visitors. The post holder will support the multidisciplinary team by ensuring the efficient operation of the appointment system, booking and managing patient appointments, and processing patient information accurately and in accordance with NHS policies and procedures

About us

Wateringbury Surgery is a friendly and innovative semi-ruraldispensing practice with a branch surgery in Larkfield. We are a three partnerpractice with five salaried GPs looking after a patient list of 10700. Weare a friendly, hard working, supportive and caring team with a recognised high standard of care and serviceto our patients.

Four weeks annual leave plus bank holidays and birthday leave

Automatic enrolment into the NHS pension scheme.

Job responsibilities

a. Accuratelydetail information on patients records within the clinical system

b.Maintainand monitor the practice appointment system

c.Processpersonal, telephone and e-requests for appointments

d.Assist with total triage administration

e.Answerincoming phone calls, transferring calls or dealing with the callers requestappropriately

f.Signpostpatients to the correct service

g.Initiatecontact with and respond to, requests from patients, team members and externalagencies

j.Inputdata into patients healthcare records as necessary

k.Directrequests for information, i.e., DSAR, insurance/solicitors letters and DVLAforms to the administrative team

l.Manageall queries as necessary in an efficient manner

n.Supportall clinical staff with general administrative tasks as requested

o.Undertakea broad spectrum of administrative duties commensurate with the role

p.Bean integral part of the general practice team

r.Beaware of duties and responsibilities regarding current legislation and adhereto practice policies and procedures on safeguarding adults and safeguardingchildren

s.Supportin the delivery of enhanced services and other service requirements

t.Undertakeall mandatory training and induction programmes

u.Contributeto and embrace the spectrum of clinical governance

v.Maintaina clean, tidy, effective working area at all times

w.Attenda formal appraisal with their manager at least every 12 months. Once aperformance/training objective has been set, progress will be reviewed on aregular basis so that new objectives can be agreed

Person Specification

Experience

• Experience of working with the general public
• Experience of working in a healthcare setting

Qualifications

• A good standard of education with an expectation of having both GCSE Maths and English at Grade C (Level 4) or above, or Functional Skills Level 2 in Maths and English

Knowledge and skills

• Excellent communication skills and effective in communicating and understanding patient needs
• Competent in the use of MS Office and Outlook
• Ability to use own initiative, discretion, and sensitivity
• Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity
• Ability to work as a team member and autonomously
• Excellent communication skills and effective in communicating and understanding patient needs
• Sensitive and empathetic in distressing situations
• Clinical IT system user skills and the ability to record accurate notes
• Punctual and committed to supporting the team effort
• High levels of integrity and loyalty
• Clear, polite telephone manner
• Flexible and cooperative
• Motivated
• Understanding of safeguarding adults and children
• Knowledge of and ability to work to key policies and procedures
• Problem solver with the ability to process information accurately and effectively, interpreting data as required
• Good organisational skills
• Chaperone procedure
• Demonstrate personal accountability, emotional resilience and work well under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.