Receptionist

Malmaison Hotel du Vin; Leeds; On-site; GBP 40,000 - 60,000; Part time

Job summary

A renowned hospitality establishment in Leeds is seeking a friendly and energetic Receptionist to join their team. As the first point of contact for guests, you will set the tone for their visit and ensure a memorable experience. Your responsibilities will include managing guest inquiries and maintaining high service standards. The company offers various benefits, including discounted room rates and fully funded apprenticeship programs. This position offers an exciting opportunity for career progression within the hospitality sector.

Benefits

Heavily discounted Staff Room Rates

Discounted Friends and Family Room Rate

35% off dining bills

Fully funded Apprenticeship programmes

Healthcare Cash Plans

Wellness Campaign Days

Referral schemes

Complimentary stays for anniversaries

Qualifications

• Natural hospitality charm and a passion for service.
• Ability to handle guest queries effectively.

Responsibilities

• Be the first and last point of contact for guests.
• Ensure high standards of guest experience.
• Help create unforgettable memories for guests.

Skills

Multi-line Phone Systems

Customer Service

Computer Skills

Front Desk

Phone Etiquette

Job description

Opened 1999 100 bedrooms 65‑seater Bar & Grill 8 private event spaces - largest seats up to 150

Housed within a magnificent Victorian building which was once the former Leeds City Tramways Office within walking distance of some of the best shopping areas in the city. The unofficial capital of Yorkshire a city at the heart of the action bursting with life and cultural energy. A vibrant creative community with award‑winning national theatre and dance companies a world‑class arena and a thriving independent food scene. A renowned retail destination where big brands meet Victorian arcades the city skyline is filled with breath‑taking architecture. It plays host to a number of international sporting events colourful carnivals and a packed calendar of festivals and events.

About the Role

Receptionist, 12.46ph/20 hours, Permanent position, Malmaison Leeds

We are looking for a friendly passionate and energetic receptionist to join the team at Malmaison.

You will be the face of our hotel. Get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Malmaison.

You must have a natural hospitality charm and a passion for service. You will strive to make our guests experience with Malmaison the best it can be whilst dealing with queries of all shapes and sizes.

As Receptionist you are the first and last person our guests see. You set the tone for the visit and you can ensure that everything has gone above and beyond before they leave.

High standards will be second nature to you. You love people and making guests smile everyday knowing you have delivered celebrity service.

You want to be part of something different working with the best food drink and a brand you will be proud of.

At Malmaison we create memories that the guest will never forget. This could be the next step for you into a Supervisory position within Malmaison. We actively encourage internal development and progression Onwards and Upwards.

We actively encourage internal development and progression and Malmaison is on target to have 100 new apprentices in the business by year end. Candidates for this position would be given the opportunity to enrol on our apprenticeship scheme after they have completed their probationary period.

Benefits

• Heavily discounted Staff Room Rates at Malmaison Hotel du Vin and Frasers Hospitality with rooms available from 65 per night.
• Discounted Friends and Family Room Rate with 50% off best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros
• Fully funded Apprenticeship programmes that support you in developing your career
• High Street Discounts on a range of high street shops experiences holidays and much much more
• Cycle to work scheme save up to 40% on a wide range of bikes
• Healthcare Cash Plans - dental optical medical and more available from 5 per month
• Referral schemes that pay up to 1500 (just for getting your mates jobs!)
• A decent uniform that doesnt make you look like an extra from a 70s TV sitcom.
• We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like Pay Day Lunches/Treats National Popcorn Day Mental Health Awareness week and more
• We work with Wagestream giving instant access to your pay as it's earned. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time stream up to 50% of the money youre already earned learn easy tips to manage your money better and save direct from your salary
• We also offer complimentary stays on your 1st 3rd and 5th anniversary with Dinner Bed & Breakfast
• We are a proud sponsor of The Brain Charity helping people with all forms of neurological conditions to lead longer healthier happier lives.
• Employee Assistance Programme free confidential advice available 24/7 to you and your family

Our Sustainability Goals

• 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK
• We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone i the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on project year round
• We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace

Interested Click Apply Now

Frasers Hospitality Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race sex disability religion/belief sexual orientation or age.

Key Skills

• Multi-line Phone Systems
• Customer Service
• Computer Skills
• QuickBooks
• Medical office experience
• Office Experience
• 10 Key Calculator
• Dental Office Experience
• Front Desk
• Administrative Experience
• Medical Receptionist
• Phone Etiquette

Employment Type : Hourly

Experience: years

Vacancy: 1