Receptionist

Derbyshire Healthcare NHS Foundation Trust; England; On-site; GBP 18,000 - 24,000; Part time

Job summary

A healthcare organization in the UK is seeking a Receptionist to join their team at Chesterfield Royal Hospital. This role involves 30 hours of work per week, providing front-of-house administrative support. Ideal candidates will have excellent communication skills, be organized, and possess RSA Level 2 Typing/Word Processing qualifications. Benefits include flexible working options, generous annual leave, and training opportunities.

Benefits

Flexible working

27 days annual leave plus bank holidays

Yearly appraisal and training commitment

Health service discounts

Free confidential employee assistance programme

Access to employee networks

Qualifications

• Demonstrable experience in a reception or administrative role.
• Experience in face to face and telephone customer service.
• Understanding of GDPR and confidentiality issues.

Responsibilities

• Ensure effective communication with clients, carers, and outside agencies.
• Handle reception duties with sensitivity and tolerance.
• Provide full clerical support, including typing and data entry.

Skills

Excellent written communication

Excellent verbal communication

Organizational skills

Ability to prioritize work

Customer service

Education

RSA 2 Typing/Word Processing or equivalent

GCSE English Language Grade C or equivalent

Tools

Microsoft Office packages

Job description

An excellent opportunity has arisen to work as a Receptionist at the Derwent Unit, Chesterfield Royal Hospital.

The role is 30 hours per week and this is to cover days, evenings, weekends and Bank Holidays.

We are looking for a Receptionist to assist in ensuring the delivery of a high quality, front-of-house, administrative/secretarial support - reflecting the professionalism of the service.

If you are applying for this post on a secondment basis you must have the prior approval from your current line manager before applying.

There is a possibility that this post may become permanent in the future.

Main duties of the job

You will join our busy, front-of-house team in delivering an efficient and effective service.

This post has interesting and varied responsibilities, including typing/word processing, scanning, data input and front-of-house duties, including security procedures.

It is essential that you have excellent written and verbal communication and organisational skills.

You must be able to prioritise work, responding to any queries from service users, staff, the general public and other agencies in a professional manner.

You will be required to be flexible with your approach as you will be required to work a shift pattern to ensure the reception is covered at all times during the day.

You should have demonstrable experience or possess RSA II Typing or Word Processing, have a good standard of spelling and grammatical accuracy and a good working knowledge of Microsoft Office packages.

You need to be able to demonstrate a clear understanding of confidentiality issues and possible security issues.

About us

Join 'Team Derbyshire Healthcare' and become part of a talented, compassionate and enthusiastic workforce committed to a vision of 'making a positive difference in people's lives'.

CQC rated us as 'GOOD' overall, commenting on how our colleagues "treated patients with compassion and kindness" and "felt positive and proud about working for the trust."

Benefits include:

• Commitment to flexible working where this is possible
• 27 days annual leave/year plus bank holidays, increasing to 29 days after 5 years & 33 days after 10 years' service
• Yearly appraisal and commitment to ongoing training
• Good maternity, paternity and adoption benefits
• Health service discounts and online benefits
• Incremental pay progression
• Free confidential employee assistance programme 24/7
• Access to our LGBT+ network, BAME Network and Christian Network
• Health and wellbeing opportunities
• Structured learning and development opportunities

Job responsibilities

Please review the Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

• On behalf of the service, ensure effective communication with all outside agencies, general public and clients/carers, taking accurate messages or dealing with queries in accordance with Trust Policies and Procedures.
• Ability to work flexibly with other admin colleagues to ensure that workload pressures and absences due to annual leave and sickness are dealt with appropriately, by using available resources.
• Reception of clients/visitors/staff attending the Service. This involves a personalised approach displaying sensitivity and tolerance toward the individual.
• To assist in providing full clerical/secretarial support to all members of the department, including typing/word processing of letters, memos, minutes (taking notes and transcribing), client reports, appointment letters and other routine correspondence, which involves working to tight timescales and deadlines.

As an employer and sponsor licence holder, to be able to provide sponsorship to overseas nationals via the Skilled Worker route we must ensure that we adhere to the sponsorship requirements set by UK Visas and Immigration. After carefully reviewing this role, we do not believe that this position meets the requirements for sponsorship. For details on eligibility criteria for a Skilled Worker visa, please follow this link to the gov.uk websiteSkilled Worker visa: Overview - GOV.UK(www.gov.uk)

Person Specification

Qualifications/Attainments

• RSA 2 Typing/Word Processing or equivalent or demonstrable experience
• GCSE English Language Grade C or equivalent

Knowledge/Experience

• GDPR, data protection, confidentiality
• Face to face and telephone customer service
• NHS Experience

Other

• Flexible working, working as a team, cover for colleagues

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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