Receptionist

Rodericks Dental Limited; Eccles; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading dental practice in England is seeking a Receptionist to manage patient interactions and ensure a great experience. Responsibilities include overseeing appointment scheduling, assisting with patient inquiries, and utilizing SOE software for operational tasks. Ideal candidates should possess strong customer service skills, attention to detail, and the ability to work effectively with a team. Benefits include a tiered salary based on experience, retail discounts, and additional annual leave for birthdays.

Benefits

Tiered salary based on experience

Retail discounts

Annual leave increase with service

Extra leave for your birthday

Comprehensive training

Refer a friend scheme

Qualifications

• Ability to build rapport and work to a high level of customer service.
• Passion to build knowledge of treatment options within the dental sector.
• Strong attention to detail and excellent teamwork skills.

Responsibilities

• Providing an exceptional patient journey both in person and over the phone.
• Managing the diaries and making sure that the time is filled correctly.
• Liaising with dental laboratories and supply companies.

Skills

Customer service

Communication

Attention to detail

Teamwork

IT skills

Tools

SOE software

Job description

As a Receptionist you are at the heart of your practice. You are the first point of contact for every customer. Welcoming them in, understanding how they are feeling, and making sure they have a great experience. You'll know that first impressions count.

Responsibilities

• Providing an exceptional patient journey both in person and over the phone
• Managing the diaries and making sure that the time is filled correctly
• Working with the team to understand the full range of NHS and Private treatment options available within the practice
• Completing relevant forms for NHS and private schemes within a specified timescale
• Taking payments and chasing outstanding patient debt
• Liaising with dental laboratories, supply companies and other organisations
• Building rapport and delivering high level customer service through clear and calm communication with patients both in person and over the phone
• Handling any concerns and queries that patients have regarding the treatments on offer in the practice, including pricing and follow ups
• Following processes and working in a structured and organised way to meet KPIs such as call answer rate, data capture and rebooking
• Learning and using SOE software and other IT systems effectively

Qualifications

• Ability to build rapport and work to a high level of customer service
• Passion to build knowledge of treatment options within the dental sector and become an expert on what the practice offers
• Positive nature, showing resilience and always working in a composed manner
• Strong attention to detail and excellent teamwork skills
• Comfortable working to practice KPIs and using IT skills with the ability to learn SOE software

Benefits

• Tiered salary based on experience and skills
• Retail discounts and deals through our easy-to-use app
• Annual leave that increases with length of service
• Extra day of annual leave for your birthday!
• Comprehensive training (including online and in person courses)
• Refer a friend scheme