Receptionist

Primary Care Careers; Chipping Ongar; On-site; GBP 20,000 - 25,000; Part time

Job summary

A local healthcare facility in Chipping Ongar is seeking an organised and friendly receptionist for a part-time role, involving 20 hours per week. Responsibilities include assisting patients, managing appointments, and providing information. Strong communication and organisational skills are essential. Prior experience in healthcare is preferred, but full training will be given. Flexible hours are necessary to assist with coverage.

Benefits

Supportive and friendly environment

Qualifications

• Experience of working with the general public.
• Confident to work as part of a team.
• Sensitive and empathic in distressing situations.

Responsibilities

• Assist and direct patients in a friendly manner.
• Make appointments via telephone and face-to-face.
• Deal with queries and requests from patients and clinicians.

Skills

Excellent communication skills

Strong IT skills

Ability to work in a team

Organizational skills

Tools

SystmOne

Job description

Ongar Health Centre is pleased to be recruiting for an organised and friendly receptionist to join their busy team, on a part-time basis. The position is for 20 hours per week, although some flexibility is required as you will sometimes need to cover additional/alternative hours for colleagues. The hours are as follows:

Monday 1pm - 6.30pm

Thursday 2pm - 6.30pm

Friday 2pm - 6.30pm.

The successful candidate must be able to undertake a range of administrative duties to support the multidisciplinary team, be able to work as part of a team, have the ability to organise and prioritise their own workload on a day-to-day basis. We would welcome applications from organised, adaptable, and friendly individuals who are keen to help us provide high levels of customer service.

Main duties of the job

• Assisting and directing patients.
• Making appointments via telephone and face to face.
• Dealing with queries and requests for information from patients and clinicians.
• Advising patients of practice procedures.
• Registering new patients.

About us

Ongar Health Centre is busy training practice yet friendly dispensing practice, serving a patient population of 12,000 and operating from purpose built premises.

Supporting your work life balance and professional development is important to us, we can offer the following benefits:

• Supportive and friendly environment

We use SystmOne clinical system and are rated Good with CQC.

If you have any enquiries, please email Joe Barford, Operations Manager at [e-mail]

Job responsibilities

Ifyou would like to find out more information about this role, please do nothesitate to get in contact with us.

Person Specification

Experience

• You will have excellent communication skills with a clear and polite telephone manner.
• You will work in a polite, confidential, and discreet manner, respecting patients at all times.
• You will have experience of working with the general public, being sensitive and empathic in distressing situations.
• You will be confident to work as part of a team and be able to think on your feet independently.
• Strong IT and administration skills.
• Previous experience of SystmOne clinical system is desirable but not essential as training will be given.
• Experience of working in primary care would be preferred but full training will be given.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.