Receptionist

Rodericks Dental; Cheltenham; On-site; GBP 40,000 - 60,000; Part time

Job summary

A dental practice in Cheltenham is seeking a part-time Receptionist to provide exceptional customer service and manage patient interactions. The ideal candidate will have a passion for learning about dental treatment options and demonstrate strong teamwork and attention to detail. The role offers a competitive salary and various benefits including annual leave and training opportunities.

Benefits

Tiered salary based on experience

Retail discounts

Increased annual leave with service

Extra leave for birthdays

Comprehensive training

Refer a friend scheme

Qualifications

• Ability to easily build rapport and provide high-level customer service.
• Passion for learning treatment options within the dental sector.
• Strong attention to detail and ability to follow processes.

Responsibilities

• Providing an exceptional patient journey both in person and over the phone.
• Managing the diaries and ensuring time is filled correctly.
• Taking payments and managing patient debt.

Skills

Customer service

Rapport building

Attention to detail

IT skills

Teamwork

Job description

Job Type: Permanent Job Sector: Health, Medicine Region: South West Location: Cheltenham Salary Description: Competitive Salary + practice performance bonus scheme Posted: 10/09/2025 Recruiter: Rodericks Dental Job Ref: rodericks/TP/Cheltenham/Receptionist/7298 Job Views: 1

Role Description

Receptionist. Location: Cheltenham Dental. Hours: 24 hours per week.

Benefits

• Tiered salary based on experience and skills
• Retail discounts and deals through our easy-to-use app
• Annual leave that increases with length of service
• Extra day of annual leave for your Birthday
• Comprehensive training (including online and in person courses)
• Refer a friend scheme

Responsibilities

• Providing an exceptional patient journey both in person and over the phone
• Managing the diaries and ensuring time is filled correctly
• Working with the team to understand the full range of NHS and Private treatment options available within the practice
• Completing relevant forms for NHS and private schemes within a specified timescale
• Taking payments and chasing outstanding patient debt
• Liaising with dental laboratories, supply companies and other organisations

Key skills and experience

• Ability to easily build rapport, and work to a high level of customer service
• Ability and passion to build knowledge of treatment options within the dental sector – becoming an expert on what your practice has to offer
• Passionate about driving the success of the practice by seizing opportunities
• Able to follow processes and work in a structured and organised way
• Comfortable working to practice KPIs (call answer rate, data capture and rebooking)
• IT skills with the ability to learn SOE software
• Positive nature - able to show resilience and always work in a composed manner
• Strong attention to detail
• An excellent team player

Contact Details

Rodericks Dental
Tel: [phone]
Contact: Bethany Phillips
Email: [e-mail]