Receptionist

NHS; Cardiff; On-site; GBP 20,000 - 25,000; Full time

Job summary

A well-established GP practice in Cardiff is seeking a friendly and organised GP Receptionist to join their supportive team. You will greet patients, handle enquiries, and manage appointments while maintaining patient confidentiality. Previous experience in a healthcare setting is preferred. The role requires excellent communication skills, reliability, and the ability to work under pressure. Join a diverse team dedicated to providing high-quality patient care.

Qualifications

• Previous experience in a receptionist or admin role preferred.
• Reliable, punctual, and a team player.
• Flexible and willing to adapt to a changing environment.

Responsibilities

• Greeting patients and visitors in a professional manner.
• Processing prescriptions, test results, and medical records.
• Managing patient confidentiality according to NHS guidelines.

Skills

Excellent communication skills

Customer service skills

Computer competency

Ability to work under pressure

Tools

Vision

Emis/OPTUM

Job description

We are seeking a friendly, organised, and professional GP Receptionist to join our busy and supportive team at a GP surgery in the heart of Cardiff. This role is essential in ensuring patients receive a warm welcome, timely assistance, and an excellent standard of care from the moment they contact or arrive at the practice.

Main duties

Key responsibilities:

• Greeting patients and visitors in a professional and compassionate manner
• Answering telephone calls, handling enquiries, and booking appointments
• Processing prescriptions, test results, and medical records
• Supporting GPs, clinical staff and management with admin tasks
• Managing patient confidentiality in line with NHS and GDPR guidelines
• Using clinical systems (Vision, Emis/OPTUM)

Requirements

• Previous experience in a receptionist or admin role (NHS or healthcare preferred but not essential)
• Excellent communication and customer service skills
• Ability to work under pressure and handle sensitive situations calmly
• Competent in using computers and scheduling systems
• Reliable, punctual, and a team player
• Flexible and willing to adapt to a changing environment

About us

We are a long-standing and well-established GP practice located in the Roath area, close to Cardiff city centre. Our surgery serves a diverse and mixed demographic and is easily accessible by public transport.

Our team includes experienced GPs supported by a wide-ranging clinical and administrative staff. This includes Pharmacists, Mental Health Nurses, Physiotherapists, Practice Nurses, Health Care Assistants, Phlebotomists, as well as a dedicated Administrative team, Receptionists, and our Practice Manager. Together, we provide a high standard of patient care and a supportive working environment.

Our practice is also a member of the South Easter Cluster, a collaborative network of 8 local practices working together to improve patient care and service delivery.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.