Receptionist

Hargreaves Lansdown; Bristol; On-site; GBP 26,000 - 31,000; Full time

Job summary

A leading investment platform in Bristol is seeking a Receptionist on a 12-month fixed-term contract to manage front desk operations. The role requires strong communication skills and previous experience in customer-facing positions. Responsibilities include answering calls, greeting visitors, and handling various administrative tasks. This full-time position offers an annual salary around £26,500 along with excellent benefits including holiday days, pension contributions, and health insurance.

Benefits

25 days holiday plus bank holidays

Discretionary annual bonus

Flexible working options

Enhanced parental leave

Pension scheme up to 11%

Private medical insurance

Health care cash plans

In-house barista and deli

Qualifications

• Previous experience as a Receptionist or in a client/customer facing role.
• Knowledge of access control systems (training available).

Responsibilities

• Answering and directing incoming calls.
• Meeting and greeting clients and visitors.
• Completing various administrative duties.

Skills

Outstanding communication skills

Good organisational skills

Excellent telephone manner

Microsoft Office knowledge

Ability to multitask

Job description

Excited to grow your career? Our purpose is to make it easy for people to save and invest for a better future. We are looking for great people to join us, so please come and invest in YOUR future at Hargreaves Lansdown.

We know that sometimes people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We’d love to hear from you!

About the role

We are looking for a Receptionist on a 12 month fixed term contract (ending March 2027) to help assist in the smooth running of reception on a day-to-day basis. Acting as the first point of contact, our busy Reception team need to understand what a caller or visitor requires and assist accordingly. The role will require regular phone work and general administrative duties to ensure visitors and employees are looked after.

What you’ll be doing

• Answering and directing incoming calls using a computer-based system
• Fielding numerous employee queries regarding policies and procedures
• Meeting and greeting clients and visitors
• Issuing security passes
• Maintaining a tidy and organised Reception area
• Completing various administrative duties including weekly report running
• Booking transport (mainly taxis) for clients and members of staff
• Coordinating refreshments or making drinks when required
• Supporting any other parts of the front of house teams and wider business as and when required

About you

• Previous experience working as a Receptionist or working in a client/customer facing role
• Knowledge of access control systems (training can be provided)
• Good knowledge of Microsoft Office
• Outstanding communication skills, friendly and approachable
• Excellent telephone manner
• Good organisational skills and ability to prioritise workload
• Ability to multitask

Salary

Offering circa £26,500 depending on experience

Interview process

1 stage interview process

Working Schedule

We are looking for a receptionist to join our team, based in Bristol head office, BS1 5HL. This role is a 12 month FTC, full time, 37.5 hours per week, Monday to Friday 8.30am-5pm.

Why us?

Here at HL, we’re the UK’s number 1 investment platform for private investors, based in Bristol. For more than 40 years we’ve helped investors save time, tax and money on their investments.

To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do.

What's on offer?

• Discretionary annual bonus * and annual pay review
• 25 days * holiday plus bank holidays and 1-day additional Christmas closure
• Option to purchase an additional 5 days holiday **
• Flexible working options available, including hybrid working
• Enhanced parental leave
• Pension scheme up to 11% employer contribution
• Income Protection and Life insurance (4 x salary core level of cover)
• Private medical insurance*
• Health care cash plans - including optical, dental, and out patient care
• Health screening programme
• Help@hand - confidential support including mental health counselling and remote GP
• Wellhub - unlimited access to fitness provider s and w ellness c oach sessions
• Variety of travel to work schemes with bike storage and shower facilities
• Inhouse barista and deli serving subsidised coffee and sandwiches
• T wo paid volunteering days per year

* dependant on role level

** only available to select during our annual benefits window, in November each year

Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age.

This role may also be available on a flexible working or part time basis – please ask the Recruitment & Onboarding team for more information.

Please note, we are unable to provide employment sponsorship to candidates.