Receptionist

09 Reception; Blackburn; On-site; GBP 10,000 - 40,000; Full time

Job summary

A luxury boutique hotel in Blackburn is seeking an enthusiastic hotel receptionist to be the first point of contact for guests. You will handle check-ins and check-outs, provide excellent customer service, and manage payments. Previous front-of-house experience is ideal. The role includes shift work during weekdays and weekends, with competitive pay and benefits including discounted stays and continuous learning opportunities.

Benefits

Competitive pay

Exclusive Team Member discounted stays

50% off food and beverage

Continuous learning & development opportunities

Free access to employee assistance program

Additional annual leave

Service bonus for long service

Team Member of the month and year awards

Uniform provided

Qualifications

• Enthusiastic and personable team player.
• Presentable and professional demeanor.
• Previous front-of-house experience preferred.

Responsibilities

• Check guests in and out using the front office system.
• Provide excellent customer service by answering questions and providing information.
• Manage payments, including cash and card handling.
• Resolve complaints quickly and efficiently.
• Upsell hotel services to maximize occupancy.
• Liaise with other departments for smooth operations.

Skills

Excellent customer service

Front office system proficiency

Telephone etiquette

Job description

Stanley House Hotel & Spa is a stunning, award winning, boutique country hotel, set in 54 acres of Ribble Valley countryside in Mellor, Lancashire. With 30 first-class bedrooms, unrivalled wedding and conference facilities, the hugely popular Fred’s Brasserie and a world-class spa, Stanley House is truly a hotel like no other.

What we’re looking for:

We are seeking an enthusiastic and personable team player who will enjoy being the first point of contact at the hotel. You must be presentable, professional, and upbeat. We are looking for someone who is comfortable using our front office system to check guests in and out, and also someone with an excellent telephone manner. Previous experience in a front‑of‑house position is ideal.

Day in the life of:

You will be working as a hotel receptionist within a four‑star hotel with the main duty of checking guests in and out of the hotel. You will be the first impression when a guest arrives at the hotel and the last memory they have when they leave us. You will be answering the telephone frequently as well as taking and handling guest bookings and enquiries. You will also use our front office system. The position includes shift work, over weekdays and weekends.

Example key dutie:

• Using the front office system to check guests in and out.
• Providing excellent customer service to our guests, answering questions, providing directions and information about the hotel’s outlets and services.
• Managing payments including cash and card handling.
• Resolving complaints quickly and efficiently.
• Up‑selling where possible to maximise room occupancy and use of hotel services/facilities.
• Liaising with other departments and team members to ensure a smooth operation and experience for our guests.
• You will be an expert of the hotel, its facilities and also the Lincoln area so that you are able to provide guests with the information and highlights they need before and during their stay.

What you’ll get in return:

• Competitive pay and package
• Exclusive Team Member discounted stays and 50% off F&B across the leaf HOSPITALITY portfolio
• Continuous learning & development opportunities
• Free access to 24/7 employee assistance program
• Additional annual leave and family leave
• Service bonus for 5 and 10 years up to £1K
• Team Member of the month - £100 and Team Member of the year - £500
• Uniform Provided

This hotel is managed by leaf HOSPITALITY who is a hotel management company that has one simple value that underpins everything we do: be excellent. We work with branded and independent hotels. Our vision is to be a leader in the market where every member of our team plays a part in delivering excellent service to our guests, owners, and team members.

#BeExcellent #BeHuman #HaveIntegrity #BeEntrepreneurial