Receptionist

LAH Property Marketing; Birmingham; On-site; GBP 15,000; Part time

Job summary

A property management company in Birmingham is seeking a part-time receptionist to ensure a warm welcome for visitors and manage the reception area. You'll work closely with local letting agents and maintain the building’s pristine condition. This role is perfect for someone with experience in customer service and a vibrant personality. Benefits include a contributory pension scheme and access to wellbeing resources.

Benefits

Contributory pension scheme

24/7 access to virtual GP

Wellbeing resources

Financial and legal support

Discounts across multiple businesses

Referral program

Training academy

Qualifications

• Proven experience in a customer service role.
• Ability to maintain immaculate presentation of reception area.
• Effective at developing local knowledge and relationships.

Responsibilities

• Welcome visitors with a professional demeanor.
• Manage reception processes efficiently.
• Support local agents with office space preparations.

Skills

Customer service experience

Organised and self-motivated

Verbal/written communication skills

Proficient in Microsoft Office

Vibrant personality

Job description

Department: Front of House

Location: Birmingham

Compensation: £14,742 / year

Description

Receptionist - Part Time

Birmingham

£14,742

We have an exciting opportunity for an experienced and efficient receptionist to work as part of a job share team in a corporate office building located in a prime central location, just short walk from Snow Hill station.

You will relish the opportunity to take ownership of the reception, going above and beyond to leave a lasting impression on everyone who comes into the building. You’ll take pride in everything you do, ensuring the building always looks in pristine condition and play a crucial role supporting letting agents to ensure a VIP viewing experience.

Hours - Week 1 – Monday to Wednesday 8am – 5pm Week 2 – Monday and Tuesday 8am – 5pm

Salary – £14,742

Key Responsibilities

Front of House

• You will become the face of the building, ensuring everyone receives a warm and professional welcome
• Take ownership of the reception area, always looking for ways to improve working processes and the service delivered to everyone visiting or working in the building
• Efficiently sign in all visitors to the building following appropriate reception processes
• Manage deliveries, including couriers and post
• Develop a good understanding of the local area and produce a local amenities information file – becoming the ‘go to expert’ in terms of local knowledge

Building and Services

• Develop strong working relationships with the local letting agents and support them by ensuring any vacant office space is kept pristine in preparation for viewings
• Support the Building Manager by ensuring any building issues are reported, monitored and managed to resolution – keeping stakeholders informed
• Manage meeting room bookings as required, ensuring they are immaculately maintained and ready for use
• Produce a weekly site report for key stakeholders

Initiatives & Community

• Develop and introduce events, with the aim of creating a sense of community and aid enjoyment in the workplace (as and when required)
• Create a monthly e-newsletter promoting initiatives and concierge services – helping to create a community vibe (as and when required)
• Find out what’s happening locally and reach out to the local community to find supporting offers to help promote new businesses, local charities and encourage involvement with the building

Skills, Knowledge and Expertise

• Proven experience of working in a similar customer service role/commercial property environment
• Vibrant personality and a can-do attitude
• Highly organised and self‑motivated
• Proficient at delivering a high‑end ‘meet and greet’ service, working efficiently and professionally at all times
• Excellent verbal / written communication skills
• Mac/PC literate and proficient in Microsoft Office and related software packages

Benefits

• Contributory pension scheme / life assurance
• 24 / 7 access to a virtual GP for you and your family
• Wellbeing resources: digital gym, nutrition planning, wellbeing podcast
• Financial and legal information support
• Discounts and deals across multiple businesses
• Referral programme
• LAH training academy