Receptionist

Richmond Villages; Birmingham; On-site; GBP 10,000 - 40,000; Full time

Job summary

A healthcare provider in Birmingham seeks a Weekend Receptionist. The role involves welcoming visitors, handling enquiries, and supporting staff with clerical duties. Ideal candidates will have strong customer service skills and be organized and approachable. This position offers competitive hourly pay, numerous benefits including healthcare support, holiday allowances, and extra rewards for long service. Join a dedicated team that focuses on providing excellent care to residents. The role is permanent and full‑time, covering Saturday and Sunday from 9 am to 5 pm.

Benefits

Free healthcare support

Annual healthcare allowance

Wagestream – early access to wages

28 days holiday

Sick pay scheme

Free meals on every shift

Qualifications

• Experience as a Receptionist with excellent customer service skills.
• Friendly manner both face to face and over the phone.
• Approachable, efficient, able to handle a varied workload.

Responsibilities

• Act as the first point of contact for all visitors to the home.
• Manage new enquiries and provide advice and support.
• Conduct show-arounds within the care home.

Skills

Customer service skills

Organizational skills

Ability to build relationships

Caring attitude

Job description

Receptionist (Weekend)

Pebble Mill Care Home, 2 Mill Pool Way, Birmingham B5 7EG

Pay: £12.25 - £13.25 per hour (dependent on experience and qualifications)

Position: Permanent, Full‑time, Saturday & Sunday 9am‑5pm

Job Overview

We make health happen. At Bupa we support those when they need it the most. Our care homes are dedicated to delivering person‑centred care, supporting independence and honouring choice to help residents live their best lives.

Responsibilities

• Act as the first point of contact for all visitors to the home
• Manage new enquiries
• Provide advice and support both face to face and over the phone
• Conduct show‑arounds within the care home
• Support the Home Manager and Administrator with clerical duties (maintaining paperwork and filing)
• Deal with enquiries timely and ensure daily and weekly tasks are completed

Key Skills / Qualifications

• Experience as a Receptionist with excellent customer service skills, friendly manner both face to face and over the phone.
• Approachable, organised, able to build strong relationships with residents, families and internal teams.
• Dedicated, efficient, able to handle a varied workload, with a caring attitude.

Benefits

• My Healthcare – free 24/7 support, advice and treatment for a variety of health‑related issues, including remote GP appointments, physiotherapy and mental health support
• Annual allowance (approx. £350) redeemable against Bupa healthcare products
• Wagestream – early access to up to 40% of earned wages
• 28 days holiday
• Sick pay scheme above statutory sick pay
• Long‑service rewards (ecards, extra holidays, money)
• Free meal on every shift
• Interest‑free annual travel loan for public transport season tickets
• Various Bupa pension plans
• Parental leave – for adoption, birth, or co‑parents
• Menopause Plan – empower women to seek advice and choose treatment
• Discounts at gyms and fitness facilities across the UK

Why Bupa?

We're a health insurer and provider with no shareholders – our customers are our focus. Our people are driven by the purpose of helping people live longer, healthier, happier lives and making a better world. We encourage diversity and represent the communities we serve.

Bupa is a Level 2 Disability Confident Employer and offers reasonable adjustments to disabled applicants.

Additional Details

Job Area: Care Home – Facilities & Home Support

Time Type: Full time

Seniority level: Entry level

Employment type: Full‑time

Location: Pebble Mill