Receptionist

LGH Hotels Management Ltd; Birmingham; On-site; GBP 20,000 - 26,000; Full time

Job summary

A leading hotel chain in Birmingham seeks a warm and enthusiastic Hotel Receptionist to welcome guests and provide exceptional service. The candidate should have strong communication skills, the ability to multitask in a dynamic environment, and be comfortable with technology. Benefits include employee discounts, wellness programs, and more.

Benefits

Employee discounts on hotel rates

Access to global employee room benefit programme

Shopping discounts

Eye care

Free legal & money advice

Counseling sessions

Free meals on duty

Free parking

Wellbeing tips and support

Qualifications

• Strong written and verbal communication skills are essential.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Comfortable operating hotel reservation systems and computer literate.
• High level of attention to detail and a positive, professional attitude.

Responsibilities

• Be the first point of contact for guests, ensuring a seamless check-in process.
• Assist guests throughout their stay with any queries or requests.
• Manage incoming calls, make reservations, and provide hotel information.

Skills

Excellent verbal communication

Excellent written communication

Multitasking

Attention to detail

Tech-savvy

Job description

Crowne Plaza Birmingham NEC

Check out the hotel on our virtual tour!

The Opportunity

Are you passionate about hospitality and providing exceptional guest experiences? We're looking for an enthusiastic and welcoming individual to join our team as a Hotel Receptionist.

What You'll Do

• Welcome with Warmth: Be the first point of contact for guests, providing a warm and friendly welcome and ensuring a seamless check-in process.
• Assist with Care: Help guests throughout their stay with any queries or requests, making their experience memorable.
• Handle Communications: Manage incoming calls, make reservations, and provide guests with information about the hotel and local area.

Why Join Us

• Be the First Impression: Play a crucial role in creating lasting impressions and exceptional guest experiences.
• Dynamic Environment: Thrive in a supportive setting where your contributions are valued.

If you have a passion for hospitality and the desire to deliver exceptional guest experiences, we would love to hear from you! Apply now and be the welcoming face of our hotel.

Benefits

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

The Ideal Candidate

• Excellent Communicator: Possess strong written and verbal communication skills.>
• Multitasker Extraordinaire: Able to multitask and prioritize effectively in a fast-paced environment.
• Tech-Savvy: Comfortable operating hotel reservation systems and computer literate.
• Detail-Oriented: Have a high level of attention to detail and a positive, professional attitude.

Hotel

The Crowne Plaza Birmingham NEC is a remarkable 242-room hotel, ideally situated near the Genting Arena, NEC, and Birmingham International Airport. Set within scenic grounds overlooking Pentigo Lake, the hotel is just a 5-minute drive from the airport and railway station, and only 10 miles from Birmingham City Centre.

About Us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.