Receptionist

Front Office; Bath; On-site; GBP 22,000 - 25,000; Full time

Job summary

A luxury hotel in Bath seeks a dedicated Receptionist to provide exceptional service to guests. Responsibilities include welcoming guests, assisting with their needs, and maintaining a professional demeanor. Ideal candidates have experience in luxury hotel receptions and strong communication skills. You will be part of a team that values generosity and kindness while ensuring a memorable stay for every guest. Join a family-owned group that offers competitive benefits and a supportive work environment.

Benefits

Free Hotel Breaks

Leisure Passes

Enhanced Maternity and Paternity Leave

Membership of Institute of Hospitality

Learning and Development Opportunities

Health Assured Services

Subsidised Learning Courses

Free nutritious meals on duty

Complimentary on-site parking

Bespoke uniforms

Regular social events

Cycle to work scheme

Qualifications

• Previous experience working in a hotel reception, preferably luxury.
• Ability to provide exceptional guest service.
• Helpful and warm personality.

Responsibilities

• Provide a warm welcome and farewell to hotel guests.
• Assist guests with their needs during their stay.
• Maintain professionalism and courtesy at all times.

Skills

Strong communication skills

Ability to work under pressure

Natural problem solver

Immaculate personal presentation

Tools

Hotel PMS familiarity

Job description

Receptionist - Francis Hotel Bath

The Francis Hotel Bath occupies a coveted position on Queen Square. On arrival, you will be met by Regency opulence, modern amenities, a friendly team, and impeccably designed areas for drinking and dining.

Exceptional hospitality is to be expected at the Francis Hotel, after all. Our team is dedicated to providing exceptional guest service, allowing our guests to enjoy a welcoming and relaxed stay where they can relive our history and create memorable moments of their very own.

We are now on our journey to becoming the local employer of choice, through living our values, Care, Discreet and Community.

The Sutton Hotel Collection is a family-owned group, thus by extension, our people are our family. We recognise how much our people invest in us, in turn, we offer exceptional learning opportunities, as well as best in class benefits for our team.

Our Benefits

We want to share the Sutton Hotel Collection’s values of generosity, kindness and contribute towards the happier lives of you, our people. Here are some of the benefits you will receive, when you join us:

• Free Hotel Breaks - From the first day of service, you can benefit from two free breaks of one/two days in any Sutton Hotel Collection hotel, in a 12-month period.
• Leisure Passes - We encourage you to enjoy your time off work and will contribute £150 towards a membership at a leisure centre or with associations such as the National Trust.
• Enhanced Maternity and Paternity Leave (26 weeks at 90% for expectant mothers, four weeks leave at 90% for fathers)
• Institute of Hospitality - We will pay for your membership, creating avenues for learning, coaching and mentoring.
• Learning and Development - An extensive range of training opportunities are available to facilitate your personal development.
• Health Assured - A confidential service offering CBT therapy, up-to-date information, support and advice on a broad range of subjects.
• Subsidised Learning Courses - We encourage your learning and development so would like to contribute to courses you would like us to explore.

We also provide you with all the basic benefits such as free nutritious and tasty meals on duty, complimentary on-site parking, bespoke uniforms, regular on and off-site social events and celebrations and cycle to work scheme.

Our Opportunity

Working as a member of the team, you will provide a wonderfully warm welcome and fond farewell to all of our hotel guests, you will also assist with any needs of our guests during their stay. Whilst not essential, previous experience of working in a hotel reception, preferably luxury four or five star market, would be a distinct advantage. Familiarity with a hotel PMS will also give you an edge over other candidates. You will be a natural problem solver and can face problems head on. You must have strong communication skills, an ability to work under pressure and immaculate personal presentation ,as well a professional and warm personality to aid in providing our guests with exceptional service.

At the Sutton Hotel Collection, we are an inclusive, natural, generous, ethical and diverse group of people, we celebrate human relationships and kinship. We enable our people, to make the place.