Reception - The Peak - Knightsbridge, London

Jumeirah; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury hotel brand in Greater London is seeking a Peak Receptionist to provide exceptional service to Club Members and hotel guests. You will be responsible for welcoming guests, ensuring proper sign-in, managing appointments for services, and maintaining reception area standards. Ideal candidates will have experience in a luxury environment and a passion for guest service.

Benefits

Supportive work environment

Access to Learning & Development programmes

Colleague discounts on food and hotel stays

Health care and insurance benefits

Competitive salary plus service charge

Qualifications

• Prior experience in a luxury 5 star environment required.
• Passion for work with innovation capacity and proven track record.
• Ability to operate in diverse luxury environments focused on guest experience.
• Must be a self-motivator ready to challenge for continuous improvement.
• Excellent proficiency in English is necessary.

Responsibilities

• Welcome members to the Club courteously on each visit.
• Ensure members sign in correctly with necessary details.
• Accurately record attendance data of residents.
• Provide information about the Club and the Hotel to all members.
• Make appointments for members and explain cancellation policies.

Skills

Experience in luxury 5 star environment

Passion for work and ability to innovate

Focus on guest experience

Self-motivator with continuous improvement mindset

Excellent level of English

Job description

Overview

The Peak Fitness Club and Spa at The Carlton Tower Jumeirah will offer hotel guests and club members world class treatments, wellness and fitness classes such as Yoga and Pilates with breath-taking views over London's iconic skyline. As a Peak Receptionist, you will be the first point of contact with Club Members and hotel Guests, reception colleagues should provide a friendly welcome and the highest level of efficient service in order to meet any needs of members. This role works in the Peak and Pool reception and oversees the safety of members as required.

Responsibilities

• To courteously welcome all members to the Club on each visit.


• To ensure that all members "sign in" correctly providing all the necessary details, thus proving they are bona fide members of the Club.


• To ensure that attendance data of residents is accurately recorded in the members file.


• To be a primary source of information about the Club and the Hotel to all members.


• To make appointments for members to receive any services offered by the Club, both from callers in person and telephone callers taking the full details and explaining our cancellation policy as well as obtaining Credit Card details and contact details from every appointment booked in the Spa in order to guarantee the bookings.


• To ensure that throughout the day the Changing Rooms are adequately stocked with all guest supplies (i.e. soap, shampoo, water, cups, toilet paper, hand drying towels etc.)

Qualifications

• Have experience in a similar position within a luxury 5 star environment


• Have a passion for your work and the ability to innovate, with a proven track record within luxury environments


• Have the ability to operate in a diverse and luxury environment with a focus on guest experience


• Be a self-motivator and someone who is ready to challenge in the interest of continuous improvement


• Excellent level of English

Benefits

• Supportive and inclusive work environment


• Access to Learning & Development programmes and clear career pathways


• Opportunities for internal mobility within our global network


• Colleague discounts on food, beverage, and hotel stays worldwide


• Health care and insurance benefits


• Competitive salary + excellent service charge


• Extra holiday for significant Birthdays (21, 30, 40, etc.)


• Jumeirah perks website access - discount


• Dry cleaning of uniform or Business attire


• Meals on duty