Reception Team Member

RBH; Reading; On-site; GBP 25,000; Full time

Job summary

A hospitality management company is seeking a Reception Team Member for Crowne Plaza Reading. The role involves warmly welcoming guests and ensuring a smooth experience. Candidates should possess excellent customer service skills, a proactive attitude, and the ability to work well in a team. Full-time shifts include AM/PM rotation, with a salary of £24,416 per annum. The position emphasizes teamwork, quality service, and customer satisfaction, offering growth opportunities and a comprehensive benefits package.

Benefits

Discounted hotel room rates

Extra holiday for your birthday

Flexible working arrangements

Pension

Free meals on duty

Uniforms

Free staff parking

In-house gym discounts

Career progression opportunities

Employee of the Month rewards

IHG Rewards Points for Top performers

50% discounts on Food & Beverage

Incentive plan

Qualifications

• Experience in customer service roles is an advantage.
• Ability to communicate effectively with staff and guests.
• Willingness to learn and show care for guests.

Responsibilities

• Welcome guests and provide a lasting first impression.
• Handle guest requests and ensure smooth service delivery.
• Complete shift checklists and strive to exceed departmental targets.

Skills

Customer service skills

Teamwork

Multi-tasking

Proactive attitude

Tools

OPERA PMS

Job description

Crowne Plaza Reading , Caversham Bridge, Richfield Ave, Reading, Berkshire, RG1 8BD

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At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

This is an exciting opportunity to be joining the Crowne Plaza Reading team to create and deliver true hospitality for both our guests and colleagues. Crowne Plaza Reading perfectly nestled amongst the trees on the bank of the River Thames and only15 minutes walk away from the Reading Station and Reading town centre. The hotel is an elegant retreat primed for business success with 122 contemporary bedrooms and lavish banquets.

A DAY IN THE LIFE OF A RECEPTION TEAM MEMBER AT CROWNE PLAZA READING

What you'll be doing...

Reporting to the Front Office Manager, you can expect your working day to include the following.

• To work either AM, PM, middle shifts or Nights within Reception.
• Cover night shift in the rare event the main night team are unavailable.
• To ensure that all guests and visitors receive a warm welcome and a lasting first impression of the hotel.
• To be a point of contact for all hotel guests in person, on the phone, or via email and to deal with all situations in a polite and courteous manner.
• To ensure that any special requests made by guests are followed through with respective department.
• Complete shift checklists to ensure consistency of service delivery and preparation for the next shift.
• Strive as a team to exceed departmental targets including financial, guest review, loyalty enrolment, and loyalty recognition.
• Additional tasks as requested by Management should the situation arise.

What we need from you

We hire mostly on personality & potential but here are a few of our requirements...

To succeed in the role of Reception Team Member, you will need the following qualities and skills.

• To assist colleagues and other members of staff to create teamwork and quality service through communication.
• To adopt a ‘can do' attitude towards all aspects of customer service through a proactive and flexible approach to meeting customer needs.
• The successful applicant for this role will deliver excellent customer service, have a positive ‘can do' attitude, be willing to learn and show that they care.
• Multi-tasking, thinking ahead, and understanding whole-hotel teamwork are essential skills.
• Knowledge in OPERA PMS is an advantage but not essential.

What we offer

You will have access to a benefits package we believe truly works for our people and enhances our overall culture...

• Discounted hotel room rates for you and your friends & family
• Extra days holiday for your birthday
• Flexible working arrangements
• Pension
• Free meals on duty saving you over £1000 per year
• Uniforms
• Free staff parking
• In house complimentary gym or gym discounts
• Training and Career progression opportunities
• Recommend a Friend Scheme
• Employee of the Month / Year
• IHG Rewards Points for Top performers
• 50% discounts on Food & Beverage across all IHG hotels
• Incentive plan

To learn more about our full benefits package,to watch our employee benefits video.

Equal Opportunities

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .

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Crowne Plaza Reading Caversham Bridge, Richfield Ave, Reading, Berkshire, RG1 8BD

Job Details

• Job Ref RBH14507
• Branch Crowne Plaza Reading
• Location Reading
• Salary / Benefits £24,416 per annum
• Contract type Permanent
• Hours Full Time
• Shift pattern AM / PM shifts
• Hours per week 40
• Date posted 17 / 07 / 2024
• Closing date 30 / 08 / 2024

Situated along the bank of the River Thames, Crowne Plaza Reading is an elegant retreat primed for business success, lavish banquets and a strategic base for discovering London.

With 122 bedrooms, the hotel offers guests a luxurious and relaxing stay. Crowne Plaza Reading is 1 hour's drive from central London and is an ideal based to treat the family to escapades at Thorpe Park or LEGOLAND Windsor theme parks.

If visiting with family, for a seminar or wedding, leave a gap for time in the sumptuous Leisure Club, with its infinity-effect pool, sauna and 5 luxury treatment rooms.