Reception - Team Member

Whitbread Plc; Rayleigh; On-site; GBP 1,000; Full time

Job summary

A leading hospitality company is seeking a Reception Team Member to welcome guests and manage check-ins at Premier Inn Rayleigh. The position offers 16 hours a week with a pay rate up to £12.56 per hour. Ideal candidates will demonstrate excellent customer service skills and a passion for hospitality. Join a company that values inclusivity and provides significant benefits, including discounts and training opportunities.

Benefits

Up to 60% off Premier Inn rooms

25% off meals at Whitbread restaurants

Complimentary breakfast for 2

Company pension and savings scheme

Various discounts on shops and services

Qualifications

• Customer service skills to welcome guests and check them in.
• Ability to coordinate with housekeeping for room perfection.
• Passion for a customer-focused role in hospitality.

Responsibilities

• Use your fun personality to provide a welcoming environment.
• Support guests and manage check-ins effectively.
• Work collaboratively with hotel teams to maintain quality.

Skills

Customer service

Communication

Teamwork

Job description

Reception Team Member

Contract type: Permanent

Category: Operations - Reception

Location: Rayleigh

Working 16 hours per week, paying up to £12.56 per hour.

RECEPTIONIST – BASILDON (RAYLEIGH) – PREMIER INN

As the friendly face of our hotel, use your fun personality and customer service skills to welcome guests. Check them in, offer support, and coordinate with housekeeping to ensure rooms are perfect.

PAY RATE

Up to £12.56 per hour

CONTRACT TYPE

Permanent – no zero‑hour contracts

HOURS

16 hours per week across 2 days, including evenings and weekends

LOCATION

Premier Inn Basildon (Rayleigh)
Rayleigh Weir, Arterial Road (A127), Basildon, SS6 7SP

WHY YOU’LL LOVE IT HERE

• Training and support: Warm welcome, simple administration, and clear career path within our business.
• Whitbread Benefits card: Up to 60 % off Premier Inn rooms and 25 % off meals at all Whitbread restaurants.
• Pension and saving schemes: Company pension and save‑as‑you‑earn scheme.
• Discounts: Money off shops, utility bills, travel, cinema, supermarkets, and more.
• Have breakfast on us: Complimentary Premier Inn breakfast for 2 when you join us.

WHAT YOU’LL DO

Join our team at Premier Inn Basildon as a Receptionist and use your passion for customer service to its full potential. Be part of the UK's leading hospitality business, Whitbread.

INCLUSIVITY STATEMENT

We are committed to an inclusive organisation that welcomes applicants from all backgrounds. Under‑represented groups such as women, ethnic minorities, people with disabilities, and members of the LGBTQIA+ community are strongly encouraged to build a career with us. We support workplace adjustments, part‑time and flexible working, and will provide adjustments where possible.

Job ref: 119076-4492

Advertised: 05 Nov 2025