Reception Team Leader

Accor Hotels; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

Accor Hotels is seeking a Reception Team Leader for their ibis London Heathrow Airport location. The role includes guiding the reception team and ensuring a high standard of guest service. The ideal candidate will be energetic and customer-focused, ready to enhance guest experiences.

Benefits

Free night stays in UK hotels

50% discount in Accor Restaurants

Discounted hotel rates worldwide

Access to Accor Academy for continuous learning

Wellbeing support

Qualifications

• Understanding guest perspectives is crucial.
• Experience in customer service is highly valued.

Responsibilities

• Guide and support the Reception team.
• Manage front office operations effectively.
• Create positive experiences for guests.

Skills

Fluency in English

Customer Service

Team Management

Job description

Company Description

• Contract Type: Permanent / Full Time
• Salary: £15.04per hour
• Start date: July 2025
• Apply:Please send your application to [e-mail]

Our mission at ibis London Heathrow Airportis to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

As part of our team you can have:

• Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
• Discounted hotel rates all over the world in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality

Job Description

As our next Reception Team Leader, you…

Provide guidance and support to the Reception team, helping them to achieve their potential and accomplish overall departmental objectives.

Assist in effectively running the front office operations with a hands-on approach.

Help guests and create positive experiences.

Are confident in all aspects of guest relations, receiving and recognising all guests including those who require special attention.

Maintain strong working relationships and communicate with all departments.

Work duty manager shifts as and when required

A little more information:

You will have the opportunity to be part of a high energy, fun team that delivers excellent customer service each day to all our guests.

Our hotel offers 356rooms, within very close proximity to London Heathrow Airport. The hotel features a restaurant operating for breakfast, lunch and dinner as well as a large outdoor car park.

To ensure you can best welcome and care for our guests you will need to be fluent in English.

Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.

If you feel you are the right candidate for the role as our ReceptionTeam Leader, please click ‘apply’ now! We’d love to hear from you!

Qualifications

N/A

Additional Information

One more thing…

By working at the ibis London Heathrow Airportyou will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong