Reception Team Leader

Strictly Recruitment; Greater London; On-site; GBP 35,000; Full time

Job summary

A leading law firm in London is seeking a Reception Team Leader to oversee front-of-house operations. You will lead a small team, ensuring exceptional service and client experience. Candidates should have experience in a client-facing role, supervisory skills, and strong communication abilities. This role offers a competitive salary and long-term career development within a prestigious legal environment.

Benefits

Competitive salary

Professional development opportunities

Supportive working environment

Qualifications

• Proven experience in a reception or client-facing role, ideally within a professional services or legal environment.
• Previous supervisory or team-leading experience.
• Strong organisational and communication skills.

Responsibilities

• Lead, supervise and support a team of two receptionists.
• Ensure a professional and efficient front-of-house service.
• Act as the main point of escalation for reception-related queries.

Job description

Job Title: Reception Team Leader

Location: City of London

Salary: £35,000 per annum

Firm: A well-established, highly respected law firmA leading and well‑known law firm is seeking a Reception Team Leader to oversee the front‑of‑house function at one of its flagship offices. This is a key role responsible for ensuring an exceptional client experience while managing and developing a small reception team.

The Role

As Reception Team Leader, you will be the first point of contact for clients and visitors, setting the tone for the firm's professional standards. You will manage two reception staff, ensuring smooth day‑to‑day operations and consistently high levels of service.

Key Responsibilities

• Lead, supervise and support a team of two receptionists
• Ensure a professional, welcoming and efficient front‑of‑house service at all times
• Manage reception rotas, holiday cover and daily workloads
• Act as the main point of escalation for reception‑related queries
• Liaise with internal departments to ensure seamless client journeys
• Maintain high standards of presentation across reception and client areas
• Handle incoming calls, visitor management and meeting room coordination when required

About You

• Proven experience in a reception, front‑of‑house or client‑facing role, ideally within a professional services or legal environment
• Previous supervisory or team‑leading experience
• Confident, polished and highly professional manner
• Strong organisational and communication skills
• Ability to lead by example and motivate a small team
• Calm and effective under pressure, with excellent attention to detail

What's on Offer

Competitive salary of £35,000 per annum

Opportunity to work with a prestigious and reputable law firm

Professional and supportive working environment

Long‑term career development within the firm

If you are an experienced front‑of‑house professional looking to take the next step into a leadership role within a respected legal practice, we would love to hear from you.