Reception Team Leader

Portico Corporate Reception Management; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading reception management firm is seeking a Reception Team Leader to join their front of house team in Marylebone. The successful candidate will manage a team of 3 Receptionists, ensuring exceptional customer service and effective operations across two buildings. This role requires strong coaching skills and the ability to build relationships with staff and clients. The Reception Team Leader will innovate service delivery and serve as a visible and proud representative of the client.

Qualifications

• Proven experience in a leadership role within a front of house environment.
• Strong communication and interpersonal skills are required.

Responsibilities

• Provide management and direction to the team of 3 Receptionists.
• Manage operations and set standards through hands-on involvement.
• Build relationships with team members and represent the client effectively.

Skills

Coaching skills

Customer service

Team management

Relationship building

Job description

We are currently recruiting for a Reception Team Leader to join our front of house team in the Marylebone offices of a brand-new Portico client in the financial services industry!

The Reception Team Leader role has 3 key elements. The first is to effectively provide management and direction to the team of 3 Receptionists across 2 buildings within close proximity. They will be the first point of contact for all team members and will have to use excellent coaching skills to create a culture of excellence, steering to the delivery of world class customer service!

Another key part of the role is managing the operation, as well as setting standards through operational involvement and monitoring team performance. Innovation is also welcomed, as the Team Leader will be expected to come up with new ways to improve our services.

Finally, the successful candidate will be the most senior Portico team member on site, remaining highly visible, as they work closely with the firm's staff and their clients, as well as other service partners in the business. This means that the successful candidate will be able to build relationships with people at all levels and represent our client as a proud ambassador.