Reception Supervisor

David Lloyd Leisure; Hartford; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leisure and fitness organization is seeking a Reception Supervisor in Hartford, England. This role requires leading the Reception team to deliver excellent service to members. The ideal candidate will have experience in managing customer service teams and a passion for customer service. This position offers various perks including free club membership and discounts.

Benefits

Free Club Membership for you and your family

50% Discount on food and drinks

Discounts on Swimming, Tennis Lessons, and Personal Training

Opportunities for Career Advancement through internal training and development

Wagestream App: Get paid on demand

Qualifications

• Previous experience managing a customer service led team is essential.
• Passion for customer service and team collaboration.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Act as Duty Manager and lead the Reception team.
• Welcome members and ensure a premium customer experience.

Skills

Customer service management

Strong communication

Team collaboration

Ability to work in a fast-paced environment

Job description

Overview

Our team members are the ambassadors of our business and the heart of what we do. We are on the lookout for a passionate Reception Supervisor to join our team. As Reception Supervisor you will act as Duty Manager, leading the Reception team to welcome our members and provide a premium experience. Working alongside the management team, you will lead and mentor the Reception team to deliver service excellence to all of our members, whether face to face or through telephone queries.

Responsibilities

• Act as Duty Manager and lead the Reception team to welcome members and provide a premium experience.
• Lead and mentor the Reception team to deliver service excellence to all members, whether face to face or via telephone queries.

Qualifications

• Has previous experience managing a customer service led team
• An overall passion for customer service
• A team player, with strong communication and collaboration skills
• Ability to work in a fast-paced environment

Perks

• Free Club Membership for you and your family
• 50% Discount on food and drinks
• Discounts on Swimming, Tennis Lessons, and Personal Training
• Opportunities for Career Advancement through internal training and development
• Wagestream App: Get paid on demand