Reception Supervisor

Malmaison; City of Edinburgh; On-site; GBP 80,000 - 100,000; Full time

Job summary

Une occasion passionnante se présente pour un Superviseur de Réception au sein de Malmaison à Cheltenham. Vous serez le visage de notre hôtel, vous assurant que chaque client vive une expérience mémorable grâce à un service exceptionnel. Nous soutenons le développement interne et proposons de nombreuses possibilités d'apprentissage pour faire avancer votre carrière dans l'hôtellerie.

Benefits

Generous Company Benefits

Training & Development

Opportunity for apprenticeships

Qualifications

• Doit posséder une passion pour le service client.
• Capacité à gérer les requêtes des clients.
• Recherche d'une expérience significative dans l'hospitalité.

Responsibilities

• Assurer une expérience client exceptionnelle.
• Être le premier et dernier contact des clients.
• Coordonner avec l'équipe pour maximiser la satisfaction des clients.

Skills

Hospitality charm

Service passion

High standards

Job description

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Reception Supervisor, Hotel Du Vin

Rate of Pay / Hours: £12.45 per Hour plus Generous Company Benefits, Training & Development / 40 Hours per Week

Type of Contract: Permanent

Location: Cheltenham

We are looking for a friendly, passionate, and energetic Reception Supervisor to join the team at Hotel du Vin.

You will be the face of our hotel, get paid for doing what you love, enjoy numerous perks and benefits, learn new skills, and build a career with Hotel du Vin.

You must have natural hospitality charm and a passion for service. Your goal will be to ensure our guests have the best experience possible, handling queries of all kinds.

As Reception Supervisor, you and your team are the first and last people our guests see. You set the tone for their visit and ensure everything exceeds expectations before they leave.

If high standards come naturally to you, and you love making guests smile every day by delivering exceptional service, you might be a great fit. You want to be part of a unique environment, working with excellent food and drink, and representing a brand you can be proud of.

At Hotel du Vin, we create memorable experiences for our guests. This role could be your next step into a supervisory position. We actively support internal development and progression, and Malmaison aims to have 100 new apprentices in the business by year-end. Candidates will have the opportunity to enroll in our apprenticeship scheme after completing their probation period.