Reception Supervisor

DoubleTree by Hilton Bristol North; Bristol; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading hotel chain in Bristol is seeking a Reception Supervisor. The ideal candidate will oversee reception activities, ensuring high service standards and guest satisfaction. Responsibilities include managing shift teams, handling guest inquiries, and maximizing sales revenues. The hotel offers competitive salary and numerous staff benefits, including free meals during shifts and opportunities for personal development.

Benefits

Competitive salary

Meals provided during shifts

Discounted hotel stays

Pension enrolment

Fully funded apprenticeships

Qualifications

• Passionate and willing to learn.
• Positive attitude and a friendly demeanor.
• Good organizational and time management skills.
• Ability to multitask and work under pressure.

Responsibilities

• Oversee reception activities and create first impressions.
• Supervise reception operations with a focus on standards.
• Ensure team knowledge of hotel products and services.
• Manage guest requests and complaints promptly.

Skills

Customer service

Team leadership

Organizational skills

Sales capabilities

Communication skills

Job description

Job Ref: AM14725

Branch: Doubletree by Hilton Bristol North

Location: Doubletree by Hilton Bristol North, Bristol

Salary/Benefits: Competitive Salary

Contract type: Permanent

Hours: Full Time

Hours per week: 35

Posted date: 29/08/2025

Closing date: 01/10/2025

Would you like to work for a company that gives you:

• £250, up to £1000 cash incentives when referring a friend to come and join our team - T&C’s apply
• Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.

Rewards your hard work by offering you the below team benefits when you join us:

• Meals provided whilst on shift
• Sales incentives and initiative rewards
• Discounted / Free use of leisure facilities – “Hotel specific”
• Free Car Parking – “Hotel specific”
• Stays in our hotels at discounted prices or
• Even free stays in our hotels as one of our rewards & recognition incentives
• Opportunities for your personal development within the Hotel Group Brand Portfolio
• Fully funded apprenticeships – T&C’s apply
• Annual Holidays entitlements inclusive of Bank Holidays
• Opportunity to buy additional holiday entitlements
• Pension enrolment

Does the below sound like you?

• Passionate and willingness to learn
• Positive attitude and someone who makes our guests smile
• Genuinely friendly and caring
• Enjoys working as part of a team
• Ambitious and hard working
• Excellent standards
• Strong commercial/business awareness and demonstration of sales capabilities
• Calm, organised work ethic with the ability to prioritise and meet deadlines
• Good organisational / time management skills.
• Resilient, creativity, able multitask and can work under pressure
• Ability to work morning, afternoon/evening, and weekends
• Is the Reception Supervisor role for you for you, do you have you the skill set and experience to take on this role? Then what’s stopping you?

Klarent Hospitality are recruiting for a Reception Supervisor

We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.

The Role:

• As Reception Supervisor, you will oversee the reception activities between the Guest, the hotel, and the various hotel departments.
• A Reception Supervisor is responsible for supervising the activities that create the first impressions of our Guests Supervise Reception operations during your assigned shift to a consistently high standard
• Ensure your shift team have a current knowledge of hotel products, services, pricing, and special promotional offers, as well as daily VIP and special events
• Advise your shift team of any special events or VIP Guests in the hotel that day
• Monitor the appearance, standards, and performance of Team Members with an emphasis on training and teamwork
• Maximise sales revenues through up-selling and the brand loyalty program
• Manage Guest requests, enquiries, and complaints promptly while exceeding guest expectations
• Maintain the professional appearance of the Reception with a focus on hospitality and Guest service

Easy accessible from both the M4 and M5 motorways, DoubleTree by Hilton Bristol North offers a convenient location, just 8 miles from the city center and close to popular attractions, museums and art galleries.

You’ll feel welcome from the moment you arrive at our hotel. Step into the newly refurbished lobby and savor a DoubleTree chocolate chip cookie. Our stylish guest rooms feature modern amenities including WiFi access and 32-inch LCD TV’s. Upgrade to a Deluxe Room to enjoy extra amenities including a welcome tray, Nespresso machine, fluffy bathrobes and slippers, one-hour extended checkout and more.

Our LivingWell Health Club features a 24-hour fitness room, swimming pool, sauna, spa pool and steam room. When you’re feeling hungry, head to Brunel's Hat Restaurant for delicious British classics or settle into the cozy sofas in the lounge bar with a freshly brewed Starbucks coffee. 24-hour room service is also available for the ultimate convenience.

DoubleTree by Hilton Bristol North offers the ideal location for meetings, special events and weddings. Eight meeting and banquet rooms offer flexible space for events with up to 180 guests and our beautiful outdoor courtyard offers the perfect place for photographs and summer events.

Highlights

• Excellent location, easily accessible from M4 and M5 motorways and only 8 miles from Bristol’s bustling city centre
• We proudly serve Starbucks Coffee in the hotel
• Recently refurbished bedrooms with modern amenities
• Brunel's Hat Restaurant and Lounge Bar, and 24 hour room service
• Flexible meeting and banquet space for events and weddings with up to 180 guests
• LivingWell Health Club with fitness centre, swimming pool, sauna, spa pool and steam room

What to do around here

You’ll find plenty to do near DoubleTree by Hilton Bristol North. Explore the stunning Berkeley Castle or the historic Bristol Cathedral, or visit the wildlife at WWT Slimbridge. The bustling city center of Bristol is just 8 miles away, offering a wealth of restaurants, shops, museums, galleries and more. Shop till you drop at Cribbs Causeway or take the whole family for a day of fun at Bristol Zoo. With a bus stop right outside the hotel, you’ll have easy access to wherever you want to go.