Reception Manager - Harrogate

Leisurejobs; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A luxury hotel is seeking a Reception Manager to lead the front desk team in providing exceptional guest service. The ideal candidate will possess a strong customer service ethos and experience in a hospitality management role. Responsibilities include overseeing day-to-day operations and ensuring a welcoming environment for all guests. This full-time role offers competitive pay, professional development opportunities, and various employee benefits.

Benefits

Complimentary meals whilst on duty

31 days annual leave increasing with service

Modern live-in accommodation for eligible roles

Discounted stays at the hotel

Qualifications

• Experience in managing a large team within the hospitality industry.
• Ability to handle guest feedback and complaints effectively.
• Full, clean driving license due to insurance policies.

Responsibilities

• Lead and motivate the Reception team to deliver guest service.
• Oversee front desk operations including check-in and check-out.
• Ensure a warm and professional welcome to all guests.
• Coordinate with other departments for a seamless guest journey.

Skills

Customer service ethos

Computer literate with PMS experience

Strong communication skills

Ability to meet deadlines

Detail-oriented

Confident and self-motivated

Team management

Tools

Opera V5 or Cloud

Job description

Job Details RECEPTION MANAGER - Harrogate RECEPTION MANAGER Full Time Competitive rate of pay plus monthly service charge, typically 2, annually 37.5 hours Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in . As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.

Key Responsibilities

• Lead, motivate, and support the Reception team to deliver exceptional guest service in line with Grantley Hall’s luxury standards.
• Oversee all front desk operations, including check-in, check-out, reservations, and guest inquiries.
• Ensure a warm and professional welcome for all guests, creating a memorable first and last impression.
• Coordinate with other departments to provide a seamless and personalised guest journey.
• Monitor service quality, handle guest feedback and complaints effectively, and implement improvements where required.
• Manage staffing levels, training, and scheduling to maintain efficiency and service excellence.
• Take responsibility and be an ambassador for team training and engagement, consistently finding ways to develop training standards, checklists and onboarding processes, celebrating team member successes to inspire.
• Assist with recruitment shortlisting and interviews, as well as preparing paperwork and liaising with candidates prior to their start date, ensuring all tools are available for their training.
• Take responsibility for any outstanding charges on the guest ledger and ensure they are settled promptly.
• Consistently review and develop SOPs to ensure they are up to date for team members and assist in the progression of the department.

Key Skills, Qualities & Experience

• Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team.
• Friendly, courteous and helpful with the ability to communicate at all levels with guests and colleagues.
• Strong customer service ethos and the ability to deliver consistently high levels of service delivery.
• Computer literate, previous experience in using PMS is essential, Opera V5 or Cloud is desirable. Excellent verbal and written communication skills.
• A high level of confidentiality.
• Full, clean driving licence due to our insurance policies is essential.
• Ability to meet deadlines and work under pressure.
• Detail oriented and drives standards.
• Confident, self-motivated and present a professional persona in all circumstances.
• Hands on approach to work, always being productive and looking to improve.
• Well presented, adhering to Grantley Hall’s grooming standards at all times.
• Experience of managing a large team within the hospitality industry.
• To have a genuine passion and enthusiasm for Yorkshire and the area local to Grantley Hall, as well as providing a 5 experience to all guests and visitors.

Benefits

• Tips typically over £ per month (£2, per year).
• Complimentary bespoke uniform and chef whites.
• Complimentary meals whilst on duty.
• Refer a Friend bonus – Earn up to £.
• Complimentary employee car parking.
• Complimentary state of the art onsite gym – with personal trainer support.
• 31 days annual leave (including bank holidays) increasing with service.
• Professional development opportunities at all levels.
• Reimbursement on work shoes, sight tests and professional memberships.
• Modern and spacious discounted live in accommodation for eligible roles.
• Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector.
• Support for employees to maximise their money and wellbeing, including access to well-being support.
• Annual awards ceremony, team events and incentives.
• Celebration of training achievements, birthdays, marriages, new babies and length of service awards.
• Employee Assistance Programme helpline and online support, along with well-being champions onsite.
• Team Member of the Month awards.
• Discount on Grantley Hall’s Restaurants, Spa products and Gift Shop.
• Discounted stays at Grantley Hall and other Pride of Britain Hotels.
• Cycle to work scheme.
• Access to Wagestream, allowing instant access to wages.
• Simplyhealth - Health cash plan.