Reception Manager

Chotto Matte - Manchester; Manchester; On-site; GBP 38,000 - 45,000; Full time

Job summary

A renowned dining establishment in Manchester is seeking a Reception Manager to lead the front-of-house host team. The ideal candidate will have exceptional leadership and communication skills, with a minimum of 2 years experience in a similar role. Responsibilities include overseeing reservations, ensuring a professional guest welcome, and collaborating with marketing teams for events. Industry experience with platforms like SevenRooms and OpenTable is essential. Competitive salary up to £45,000 offered with growth opportunities in a vibrant dining environment.

Qualifications

• At least 2 years’ experience in a similar high-volume reception/host management role.
• Experience using SevenRooms and OpenTable is essential.
• Proven experience managing and developing a front-of-house team.
• Strong organisational skills with the ability to remain calm under pressure.
• Excellent communication and guest service skills.

Responsibilities

• Lead and manage the Reception and Host team.
• Ensure all guests are welcomed with warmth and professionalism.
• Oversee and manage all reservations using SevenRooms and OpenTable.
• Coordinate guest flow across the venue.
• Build strong relationships with regular guests and VIPs.
• Provide on-the-job training and development to your team.

Skills

Leadership

Guest service

Communication

Organisational skills

Tools

SevenRooms

OpenTable

Job description

Position: Reception Manager – New Opening

Location: Manchester

Salary: Up to £45,000 inclusive of tronc

About us:

Chotto Matte is a globally recognized Japanese-Peruvian fusion restaurant group with locations in London, Miami, San Francisco, Toronto, and now Manchester! Our venues are immersive spaces where vibrant cuisine meets energetic beats, offering guests a unique and engaging dining experience.

We’re looking for a Reception Manager with exceptional leadership, systems knowledge, and a passion for guest service to lead our front‑of‑house host team.

As Reception Manager, you’ll be the face of the venue and the first point of contact for our guests. You’ll lead and manage a team of 9 Senior Hosts and Hosts, ensuring every guest receives a warm, professional welcome.

Your experience with the reservation platformSeven Roomswill be essential for managing high‑volume bookings and guest communications. You’ll be responsible for the smooth and professional operation of the reception team.

Key Responsibilities:

• Lead and manage the Reception and Host team
• Ensure all guests are welcomed with warmth, professionalism, and efficiency
• Oversee and manage all reservations using SevenRooms and OpenTable
• Coordinate guest flow across the venue to maximise service, bookings, and table turns
• Build and maintain strong relationships with regular guests, VIPs, and high‑profile clientele
• Ensure clear and consistent communication between reception, floor, and management teams
• Provide on‑the‑job training, coaching, and development to your team
• Maintain front desk standards, ensuring appearance, etiquette, and guest handling are always to the highest level
• Collaborate with marketing and events teams to manage guest lists, private bookings, and special events

Requirements:

• At least 2 years’ experience in a similar high‑volume reception/host management role
• Experience using SevenRooms and OpenTable is essential
• Proven experience managing and developing a front‑of‑house team
• Strong organisational skills with the ability to remain calm under pressure
• Excellent communication and guest service skills, especially with VIP and high‑profile guests