Reception Manager

Caprice Restaurants; Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A renowned dining establishment in Manchester is seeking a dedicated Reception Manager to lead the front-of-house team. You will oversee the reception area, manage reservations, and ensure exceptional service standards. The ideal candidate will have proven experience in a similar role, strong organizational skills, and a commitment to facilitating a positive experience for guests and staff. This position offers various benefits, including dining discounts, financial coaching, and enhanced leave policies.

Benefits

30% Dining discount across Caprice restaurants

Access to financial coaching

Enhanced maternity & paternity leave

Cycle to work scheme

Employee Assistance Programme

Structured pension scheme with employer contributions

Qualifications

• Proven experience as a Reception Manager or similar role in hospitality.
• Strong organizational, communication, and interpersonal skills.
• Exceptional problem-solving capabilities.

Responsibilities

• Oversee day-to-day operations of the reception area.
• Manage and coordinate reservations to optimize guest flow.
• Supervise and mentor reception staff for a positive environment.

Skills

Organizational skills

Communication skills

Interpersonal skills

Problem-solving abilities

Ability to work in a fast-paced environment

Tools

Open Table

Seven Rooms

Job description

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Manchester Competitive Salary

Sexy Fish Manchester, located in the heart of Spinningfields, is an avant-garde dining destination celebrated for its opulent decor, innovative cuisine, and electric atmosphere. As a pioneer in the culinary scene, Sexy Fish offers a unique blend of art, fashion, and culinary excellence. Our food takes its inspiration from Asian cuisine, with a focus on Japan - sushi, sashimi, tempura, and robata. The bar is known for offering the world's largest Japanese Whisky Collection and prides itself on unique service standards and cocktail knowledge. With creativity and flair at the front of every cocktail & drink created, the Sexy Fish London team won the Best International Restaurant Bar at TOTC 2022 and have brought the same excellence to Manchester.

We are currently seeking a dedicated and accomplished Reception Manager to lead our front-of-house team. As the Reception Manager, you will play a central role in overseeing the reception area, managing reservations, and contributing to the overall success of our establishment. If you have a passion for hospitality, strong leadership skills, and a commitment to delivering exceptional service, we invite you to be a key influencer at our fabulous restaurant.

Overview

Sexy Fish Manchester is seeking a Reception Manager to lead the front-of-house team, oversee the reception area, manage reservations, and contribute to the overall success of the restaurant.

Key Responsibilities

• Oversee the day-to-day operations of the reception area, ensuring high service standards.
• Manage and coordinate reservations, optimizing seating arrangements and guest flow.
• Open Table and/or Seven Rooms experience.
• Supervise and mentor reception staff, providing guidance to maintain a positive work environment.
• Handle guest inquiries and concerns with professionalism and prompt resolution.
• Collaborate with the management team to organize and execute private events and functions.
• Ensure adherence to company policies, procedures, and quality standards.
• Contribute to maintaining a positive and inclusive atmosphere for both guests and staff.

Requirements

• Proven experience as a Reception Manager or in a similar front-of-house role within the hospitality industry.
• Strong organizational, communication, and interpersonal skills.
• Exceptional problem-solving abilities and a proactive approach to operational challenges.
• Ability to work in a fast-paced environment and manage multiple tasks efficiently.
• Familiarity with reservation systems and administrative tasks.

Benefits

• 30% Dining discount across our Caprice restaurants (excluding Scott's Mayfair), The Ivy Collection & Bill's
• Access to early pay, savings tools & financial coaching via Stream
• Enhanced maternity & paternity leave
• Cycle to work scheme and refer-a-friend bonuses up to £1,000
• English language classes, length of service awards & employee recognition bonuses
• Private medical and life insurance for senior leaders, life insurance for head office employees
• Employee Assistance Programme
• Plus, a structured pension scheme with employer contributions

Join our team and be a part of a distinguished establishment committed to delivering unparalleled hospitality.

We promote a working environment in which equal opportunity and diversity is recognised, valued, and encouraged.

Apply