Reception Manager

Caprice Restaurants; London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A prestigious dining establishment in London is seeking a dedicated Reception Manager to oversee the front-of-house team. The ideal candidate will manage reservations, ensure high service standards, and contribute to the overall success of the restaurant. Previous experience in a similar role is essential, along with strong leadership and organizational skills. Attractive benefits include discounts, career progression opportunities, and generous holiday allowance.

Benefits

Generous discount at restaurants

Opportunities for progression

28 days holiday

Recommend a friend scheme

Exclusive access to discounts

Qualifications

• Proven experience as a Reception Manager or in a similar front-of-house role within the hospitality industry.
• Exceptional problem-solving abilities and a proactive approach to operational challenges.
• Ability to manage multiple tasks efficiently in a fast-paced environment.

Responsibilities

• Oversee the day-to-day operations of the reception area, ensuring high service standards.
• Manage and coordinate reservations, optimizing seating arrangements and guest flow.
• Supervise and mentor reception staff, providing guidance to maintain a positive work environment.

Skills

Leadership skills

Organizational skills

Communication skills

Problem-solving abilities

Interpersonal skills

Tools

Open Table

Seven Rooms

Job description

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London Competitive

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Sexy Fish, located in the heart of Mayfair, is an avant-garde dining destination celebrated for its opulent decor, innovative cuisine, and electric atmosphere. As a pioneer in the culinary scene, Sexy Fish offers a unique blend of art, fashion, and culinary excellence. Our food takes its inspiration from Asian cuisine, with a focus on Japan - sushi, sashimi, tempura, and robata. The bar is known for offering the world's largest Japanese Whisky Collection and prides itself on unique service standards and cocktail knowledge. With creativity and flair at the front of every cocktail & drink created, the team won the Best International Restaurant Bar at TOTC 2022.

We are currently seeking a dedicated and accomplished Reception Manager to lead our front-of-house team. As the Reception Manager, you will play a central role in overseeing the reception area, managing reservations, and contributing to the overall success of our establishment. If you have a passion for hospitality, strong leadership skills, and a commitment to delivering exceptional service, we invite you to be a key influencer at our fabulous restaurant.

Key Responsibilities:

- Oversee the day-to-day operations of the reception area, ensuring high service standards.

- Manage and coordinate reservations, optimizing seating arrangements and guest flow.

- Open Table and/or Seven Rooms experience.

- Supervise and mentor reception staff, providing guidance to maintain a positive work environment.

- Handle guest inquiries and concerns with professionalism and prompt resolution.

- Collaborate with the management team to organize and execute private events and functions.

- Ensure adherence to company policies, procedures, and quality standards.

- Contribute to maintaining a positive and inclusive atmosphere for both guests and staff.

Requirements:

- Proven experience as a Reception Manager or in a similar front-of-house role within the hospitality industry.

- Strong organizational, communication, and interpersonal skills.

- Exceptional problem-solving abilities and a proactive approach to operational challenges.

- Ability to work in a fast-paced environment and manage multiple tasks efficiently.

- Familiarity with reservation systems and administrative tasks.

Benefits:

- Generous discount off your bill (including drinks), when dining in one of our restaurants across the Group

- Unrivalled opportunities for progression across the Group

- 28 days holiday, increasing with length of service up to 5 extra days

- Recommend a friend scheme with great bonuses per individual referral

- Exclusive access to our discounts including money off gym memberships, travel, online shopping, gadget, and much more

- Reward programmes, long service awards, and staff recognition and incentives

Join our team and be a part of a distinguished establishment committed to delivering unparalleled hospitality.

We promote a working environment in which equal opportunity and diversity is recognised, valued, and encouraged.

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