Reception Manager

45 Park Lane; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury boutique hotel in London seeks a Reception Manager who will guide the Host team to enhance guest experiences. Ideal candidates will have prior experience in a similar role, strong communication abilities, and a passion for service. This opportunity includes competitive perks such as complimentary hotel stays, pension contributions, and training programs for career advancement. Join us in a vibrant workplace that celebrates diversity and supports employees' well-being.

Benefits

Complimentary stays at Dorchester Collection Hotels

Discounts at various high street and online shops

Aviva Private Pension scheme

Access to training and development programs

Participation in social events

Referral bonus

Immediate well-being support

Qualifications

• Previous experience in a London Boutique hotel as a Reception Manager or Assistant Reception Manager.
• Ability to empower team members to deliver bespoke services to all guests.
• Fluent in English, strong verbal communication skills.

Responsibilities

• Guide and inspire the Host team for excellent guest experiences.
• Prepare departmental budgets and align service offerings.
• Enhance brand image to maximize profitability.

Skills

Strong verbal communication skills

Boutique hotel experience

Positive and enthusiastic attitude

Bespoke service delivery

Tools

Opera

Microsoft

Job description

Join us as a Reception Manager at 45 Park Lane recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024 & 2025 and Hotel of the year London at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA reflected in our values of passion personality respect working together and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are known for having the absolute best people in the industry. When you join us as a Reception Manager you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends but also through our award-winning learning academy so that you can achieve the highest standards of craft service and leadership and become a legend in your own story.

What you’ll do

• You will be responsible for guiding and inspiring the Host team to ensure our guests receive nothing but the best experience.
• You’ll have experience working in boutique hotels delivering unique tailored and personalised experiences to guests including butler services and concierge therefore you will have the ultimate London knowledge and well established relationships that will offer our guests the very best of what should have their notice.
• You’ll also Prepare the departmental budgets including sales costs and wages. Anticipate future guest trends & align service offering and Enhance brand image and maximise short & long term profitability.
• Our values of Passion Personality Respect Working Together and Creativity guide us each and every day. As a Reception Manager you’ll have the opportunity to bring these to life and continue to create our legacys.

The items shared are the essence of a day in the life of a Reception Manager but well make sure you are provided with specifics on how we care for our hotel.

What you’ll bring

Essential Skills and Experience

• Previous experience in a London Boutique hotel as a Reception Manager or Assistant Reception Manager
• Strong verbal communication skills and be well presented
• Passion to the role and the team and unique personality
• Ability to empower team members to deliver bespoke services to all guests
• Positive and enthusiastic attitude
• Strong verbal communication skills English is the primary language used in our hotel
• Opera and Microsoft knowledge

What you’ll get

• Complimentary Stays : Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
• Discounts out hotels Benefit from discounts at various high street and online shops
• Employee Perks : Enrol from day 1 into the Aviva Private Pension scheme (we contribute 8% towards your pension); Benefit from Seasonal ticket loan Rental deposit scheme private financial advice and Eye care vouchers.
• Training and Development : Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
• Social Events : Participate in vibrant social events including a summer party winter ball pub quizzes and cultural and milestone recognition celebrations.
• Referral Bonus : Earn a 1000 bonus when you recommend a friend.
• Well-being Support : Access immediate well-being advice because we care about our employees.

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustments to how you apply alternative formats of information or adjustments to the assessment process itself) please do call People & Culture team on or email so that we can discuss how we can support you through this process.

Required Experience

• Manager

Key Skills

• Corrosion Inspection
• In House Legal
• Aircraft
• DCS
• Biology

Other Details

• Employment Type: Full-Time
• Experience: years
• Vacancy: 1