Reception Manager

Warner Hotels; Egham; On-site; GBP 34,000; Full time

Job summary

A leading hotel chain is seeking a Reception Manager to oversee their reception area, ensuring a seamless experience for guests. Candidates should have strong leadership skills, customer service experience, and the ability to effectively manage and develop their team. The position offers career development opportunities and various employee benefits, including discounts and free use of facilities.

Benefits

Career development opportunities

20% discount for family & friends

Free gym and leisure facilities

Discounted food onsite

Access to corporate box at O2

Qualifications

• Experience of leading a large team in a customer-facing environment.
• Ability to create an environment for team growth and development.
• Capacity to manage costs in line with budgets.

Responsibilities

• Ensure smooth running of the Reception team.
• Lead, direct, and coach the team's activities.
• Monitor guest insights to drive improvement.

Skills

Leadership

Customer service

Effective communication

Multi-tasking

Job description

Overview

Join our team at the Runnymede on Thames, part of the Warner Hotels Group. Opening as a Warner in 2024, this beautiful hotel on the River Thames near Windsor offers award-winning spa facilities, restaurants, bars, and outdoor activities.

Salary £33,500

Do you have the right skills and experience for this role Read on to find out, and make your application.

What will I be doing?

We have a fantastic opportunity for a Reception Manager at Warner Hotels. The reception area is a fundamental part of our guests’ experience when staying at Warner. As a Reception Manager you leading one great team, you will play an integral part in providing a perfect customer journey for our guests.

Responsibilities

• Working closely with the Head of Facilities and Reception Team Leaders you will be in part responsible for the smooth running of the Reception team.
• You will direct, lead and coach the team’s activities within Reception to ensure all areas of responsibilities are covered.
• By leading and working with a large diverse and multi-skilled team, you will ensure all our guests receive a seamless customer journey from the moment they arrive.

What are we looking for?

• A resolution focused leader with the confidence to deal with guest concerns, showing empathy and understanding continually looking to improvise with opportunities our guests provide
• The capacity to multi task in a guest facing environment, for example preparing for guest arrivals whilst monitoring areas for improvement.
• Ability to effectively lead, motivate and engage your leaders and team, even in times of high demand.
• Able to manage multiple priorities and adapt quickly to changing requirements
• Willingness to challenge if standards aren’t meeting required levels
• Be able to make decisions confidently
• Capable of monitoring guest insights, using feedback to drive a culture of improvement
• Ability to coach and develop team to improve performance
• Able to create a rewarding environment that encourages high team engagement

What skills do I need?

• Experience of leading a large team in a customer facing environment
• The ability to manage costs in line with budgets
• Have the ability to create an environment where the team are able to grow and develop
• Effective communicator with the ability to clearly articulate ideas

The Benefits Of Working With Us

• A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level)
• 20% discount for you, family & friends across our Bourne Leisure brands Warner Hotels and Haven Holidays (including further discounted breaks within Warner for you, your family, and friends to use)
• Free use of gym and leisure facilities
• Free or 60% discounted food onsite
• Access to fantastic discounts and offers with many national brands and retailers
• Access to use the company’s corporate box at the O2 for Music, Comedy, Sport, and Entertainment events

Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.

We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: [e-mail]