Reception Manager

NHS; Bromley; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading healthcare provider in Bromley seeks a Reception Manager to oversee reception functions and ensure smooth patient flow. The role includes leading a team, managing queries, and implementing practice policies. Ideal candidates will have experience in healthcare reception, strong communication skills, and relevant qualifications. Join us for a rewarding career in a supportive environment.

Qualifications

• Experienced in a medical or healthcare reception/administration role.
• Confident in using GP practice IT systems EMIS and DOCMAN.
• Committed to providing exceptional service.

Responsibilities

• Lead and support the reception team to deliver a patient-focused service.
• Act as first point of contact for reception-related queries.
• Monitor standards for telephone answering and patient communications.

Skills

Strong communication

Interpersonal skills

Organizational skills

Adaptability

Problem-solving

Education

GCSE Grade A to C in English and Maths

NVQ level 3 in Health and Social Care

Tools

EMIS

DOCMAN

Job description

The Reception Manager overseesthe day-to-day running of the reception and front-of-house functions, ensuringsmooth patient flow, excellent customer service, and efficient operationalprocesses. You will act as a key link between reception staff and theOperations Manager, supporting the implementation of practice policies,maintaining high standards, and stepping in to resolve issues proactively

Main duties of the job

Key Responsibilities

• Lead and support the reception team to deliver a high-quality, patient-focused service.
• Act as first point of contact for reception-related queries from staff, patients, and other healthcare professionals.
• Support the Operations Manager in implementing practice policies, procedures, and service improvements.
• Oversee day-to-day staffing, including rota management, shift cover, and workload allocation.
• Monitor and maintain standards for telephone answering, appointment booking, and patient communications.
• Assist with staff induction, training, and performance monitoring.
• Resolve complaints and service issues at first contact where possible, escalating when required.
• Support operational projects, audits, and reporting as directed by the Operations Manager.

Ensure confidentiality and compliance with data protection and safeguarding policies

About us

AboutUs

Weare a friendly, forward-thinking GP practice committed to delivering excellentpatient care in a supportive and professional environment. Ashdown Medical Group with a total list size of13,000 was formed following a merger of 2 GP practices namely Downham FamilyMedical Practice and Burnt Ash Surgery hence we are based on 2 sites-DownhamHealth and Leisure centre in Downham and Burnt Ash at Lee Health Centre.

With a strong emphasis onteamwork, patient experience, and efficiency, we are looking for anenthusiastic and experienced Operations Lead to join our management supportteam

Job responsibilities

Role Purpose

The Reception Manager oversees the day-to-day running of the reception and front-of-house functions, ensuring smooth patient flow, excellent customer service, and efficient operational processes. You will act as a key link between reception staff and the Operations Manager, supporting the implementation of practice policies, maintaining high standards, and stepping in to resolve issues proactively.

Key Responsibilities

• Lead and support the reception team to deliver a high-quality, patient-focused service.
• Act as first point of contact for reception-related queries from staff, patients, and other healthcare professionals.
• Support the Operations Manager in implementing practice policies, procedures, and service improvements.
• Oversee day-to-day staffing, including rota management, shift cover, and workload allocation.
• Monitor and maintain standards for telephone answering, appointment booking, and patient communications.
• Assist with staff induction, training, and performance monitoring.
• Resolve complaints and service issues at first contact where possible, escalating when required.
• Support operational projects, audits, and reporting as directed by the Operations Manager.

Ensure confidentiality and compliance with data protection and safeguarding policies

Person Specification

Qualifications

• GCSE Grade a to C in English and Maths
• Qualified to NVQ level 3 in Health and Social Care

Experience

• We are looking for someone who is
• Experienced in a medical or healthcare reception ,administration role.
• A strong communicator with excellent interpersonal skills.
• Organised, adaptable, and able to work under pressure.
• Confident in using GP practice IT systems EMIS and DOCMAN
• A team player with a proactive and problem-solving approach.
• Committed to providing exceptional

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.