Reception Healthcare Navigator

Torbay and South Devon NHS Foundation Trust; Paignton; On-site; GBP 20,000 - 28,000; Full time

Job summary

A health service provider is looking for a Healthcare Navigator/ Telephonist/ Administrator in Paignton. The role requires a caring nature and good communication skills, ensuring high-quality service for patients. Responsibilities include managing appointments, handling prescriptions, and providing sensitive support to patients. Flexibility in working hours is essential. For queries, contact the Patient Services Manager.

Qualifications

• Caring nature and proactive professional manner.
• Ability to work as part of a strong and effective team.
• Prepared to work additional hours based on business demands.

Responsibilities

• Follow practice protocols for patient contact.
• Provide high-quality customer service to patients.
• Manage appointments and patient records accurately.
• Handle prescription requests following practice protocols.
• Ensure sensitive communication with patients.

Skills

Good communication skills

Customer service skills

Flexibility

Job description

Overview

We are looking for a Healthcare Navigator/ Telephonist/ Administrator with a caring nature and a proactive professional manner to provide a high standard of care for our patients. This is a fantastic opportunity for someone with good communication skills, and a commitment to working as part of a strong and effective team.

This position demands flexibility and successful applicants must be prepared to work additional hours beyond the standard contracted hours, as dictated by business demands.

Interview Date: Tuesday 14th October.

IMPORTANT INFORMATION: This advert is placed on behalf of one of our health service providers. Your application form will be forwarded to the organisation and any future correspondence will be made by the employing organisation.

Please note that Corner Place Surgery does not operate an Agenda for change pay scheme.

Responsibilities

• To follow practice protocols in relation to appointments, telephone contact, messages, requests for home visits, repeat prescriptions and all other patient contact.
• To ensure that all contact with patients is done in a sensitive way with a high level of customer service skills, taking into account that patients, their relatives and carers may be distressed at times.
• Telephones are to be answered promptly and politely and within the protocols of the practice.
• To make, change and delete appointments as appropriate, whilst taking into account the needs of the clinical team.
• To direct patients where appropriate to the correct part of the surgery in a timely manner and keep a watching brief on the situation around clinic delays etc. to inform patients attending appointments.
• To inform patients of payments to be made for non NHS services and receive and record such payments.
• Photocopying as necessary
• Register patients correctly, accurately, including the completion of all paperwork and computer records, for New Babies, fully registered patients and Temporary Residents.
• To handle prescription requests accurately and follow practice protocol.
• Taking responsibility for all messages that you have taken until they have been actioned. Make sure they are appropriate, accurate, passed to the right person and dealt with by you where possible.

About Corner Place Surgery

Corner Place Surgery is a well-established practice of just over 16,000 patients in the heart of Paignton. We take pride in delivering high quality care whilst maintaining sustainable working conditions for the whole team. We are friendly, hardworking and innovative and enjoy working together and have an experienced team with an excellent clinical skill mix of 8 Partners, 4 Salaried GPs, Clinical Pharmacists, 2 Advanced Nurse Practitioners, a Paramedic and a highly trained nursing team, along with a supportive and dynamic administration team.

Application details

For further details / informal visits contact: Name: Clare Lamburn
Job title: Patient Services Manager
Email: [e-mail]
Telephone: [phone]