Reception Co-Ordinator

NHS; Chipping Barnet; On-site; GBP 29,000 - 32,000; Full time

Job summary

A community health trust located in England seeks a friendly and organised Reception Coordinator to join their team at Barnet Walk-In Centres. The role requires providing high-quality administrative support and ensuring a welcoming environment for patients and visitors. Candidates should have relevant administrative experience and strong skills in Microsoft Office. This full-time position offers a competitive salary of £29,651 to £31,312 per annum. Employees benefit from flexible working options and comprehensive training.

Benefits

Flexible working options

Training and development support

Comprehensive induction

Qualifications

• Good literacy and numeracy skills.
• Secretarial and administrative experience in an office environment.
• Experience of working with the general public in a customer-facing role.
• Experience in inputting to databases and spreadsheets.
• Experience of working in a health care environment.

Responsibilities

• Greet, book in, and signpost patients, ensuring their needs are met.
• Oversee day-to-day reception area operations.
• Use SystmOne for accurate information entry and retrieval.
• Manage post, emails, and health records per protocols.
• Contribute to statistical reporting and audits.

Skills

Understanding of the need for confidentiality

Ability to create and structure office systems

Competent in Microsoft Office

Excellent organisational skills

Able to demonstrate excellence in Customer Service

Experience of working in an environment requiring safeguarding awareness

Education

NVQ Admin Level 3 in Administration or relevant experience

Tools

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Microsoft Outlook

Job description

Front of house Walk In Centre Reception staff for Barnet Walk In Centres - Edgware Walk In Centre / Finchley Walk In Centre

We are looking for a friendly, organised, and professional Reception Coordinator to support the smooth running of our front-of-house services at the Barnet Walk-In Centres. You will provide high-quality administrative support, ensure the reception area runs efficiently, and offer excellent customer service to everyone accessing our services.

You will work closely with clinical and management teams and help create a welcoming, inclusive, and efficient environment for patients, staff, and visitors.

Ideally split between both sites but open for discussion

Main duties of the job

• Greet, book in, and signpost patients, ensuring accessibility needs are met.
• Respond to patient queries with empathy and clear communication.
• Organise interpreters when required and consider urgency and safety (e.g., infection prevention).

Reception & Service Coordination

• Oversee the day-to-day running of the reception area to maintain a smooth, professional service during all opening hours.
• Support temporary and new staff, assisting with induction and general guidance.
• Take initial responsibility for resolving routine issues and follow complaints procedures.
• Provide reception cover at either site as needed.

Administrative Support

• Use relevant systems (including SystmOne) to accurately enter and retrieve information.
• Manage post, emails, scanning, photocopying, filing, and health records in line with protocols.
• Send referrals, prepare documents, letters, and reports within agreed timeframes.
• Maintain notice boards, resources, and departmental filing systems (electronic and paper).
• Coordinate meeting and event logistics, including minutes and material preparation.
• Contribute to statistical reporting and audits by collating and presenting information.

Communication & Teamwork

• Communicate clearly using email, phone, written, and face-to-face channels.
• Share team schedules and availability with relevant staff and partners.
• Liaise with internal and external agencies regarding records, transport, or service information

About us

Just as we care about our patients' well-being, we care about yours!

We can offer you:

• A comprehensive induction into the community service followed by a local induction to introduce you to the role
• Car lease scheme(only available for Band 5 and up)
• Flexible working options
• Training, support and development in your career

To have a full look at our benefits and what it's like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefits

Job responsibilities

Please refer to Job description and Person Specification for outline of skills, knowledge and experience required.

Person Specification

Education/Qualification

• Good literacy and numeracy, general education
• NVQ Admin Level 3 in Administration or relevant experience

Experience

• Secretarial and administrative experience in an office environment
• Experience of working with the general public in a customer or client-facing role
• Experience of inputting to databases, spreadsheets and/or other IT Systems and business applications used in the office environment
• Experience of taking, producing and distributing notes or letters as directed
• Experience of working with patients and carers in a public sector environment
• Experience of working in a health care environment
• Knowledge of stock ordering procedures

Skills & Knowledge

• Understanding of the need for confidentiality
• Understanding of Equal Opportunities
• Ability to create and structure office systems e.g. filing, stationery and equipment ordering
• Competent in the use of Microsoft Office (e.g. Word, PowerPoint, Excel, and Outlook )
• Accurate copy typing
• Evidence of excellent organisational skills
• Able to demonstrate excellence in Customer Service
• Able to meet the required IT Skills for the post
• Experience of working in an environment requiring an awareness of safeguarding children and vulnerable adults

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Central London Community Health Trust

Address

Edgware Walk In Centre / Finchley Memorial Hospital

£29,651 to £31,312 a yearper annum inclusive of HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

824-NORTH-7638235

Job locations

Edgware Walk In Centre / Finchley Memorial Hospital