Reception and Administration Officer

NHS; Burnley; On-site; GBP 20,000 - 25,000; Full time

Job summary

A regional healthcare provider in Burnley is seeking a motivated Reception and Administration Officer. The role involves welcoming community members, maintaining clerical records, and supporting health and wellbeing initiatives. Ideal candidates should have an administrative qualification and experience in office settings. Flexible working patterns are encouraged.

Benefits

Flexible working options

Supportive team environment

Qualifications

• Experience in an office environment is necessary.
• Experience working with members of the public is essential.

Responsibilities

• Welcome all to Community Roots and assist with clerical records.
• Engage with the community to help access health and wellbeing opportunities.

Skills

Good organisational skills

Data input and retrieval

Ability to communicate effectively both written & verbal

Education

Administrative qualification at NVQ Level 2/RSA 2 OCR Level 1 or 2 or equivalent experience

Tools

Microsoft Office applications

Job description

Go back Lancashire & South Cumbria NHS Foundation Trust

Reception and Administration Officer

The closing date is 06 October 2025

An exciting opportunity has arisen for a motivated, enthusiastic and empathic people person to join our Community Roots based at the Chai Centre Burnley. You will be customer focussed with a passion for engaging with the community and helping people access a wide range of health and wellbeing opportunities. You will provide front-line reception duties, welcoming all to Community Roots, whilst maintaining and updating clerical records that support the operational delivery of the service. Applications are encouraged from individuals with demonstrable experience in working with communities and mental health care services.

Main duties of the job

At Community Roots we offer courses that are co-designed, alongside people with lived experience and professionals by experience, to help people find accessible and fun health and wellbeing opportunities important to them. We work alongside a range of community partners to bring the very best opportunities in your local area. We want to help people make connections in their community and we\'re able to signpost to support when needed. By working with a range of different partners, we hope to bring opportunities that are relevant to our community and people\'s recovery journeys. We offer a modern workspace, working alongside a friendly and passionate team that prioritises wellbeing and opportunity to develop.

About us

Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.

The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.

Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, flexi-time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview.

Job responsibilities

For further information about the role, please see the attached recruitment pack which includes a detailed job description and person specification, or visit our website via Lancashire and South Cum Cumbria NHS FT.

Person Specification

Qualifications

• Administrative qualification at NVQ Level 2/RSA 2 OCR Level 1 or 2 or equivalent experience

Knowledge

• Working with databases
• Working with Microsoft Office applications

Experience

• Working in an office environment
• Working with members of the public

Skills

• Good organisational skills
• Data input and retrieval
• Ability to communicate effectively both written & verbal

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Lancashire & South Cumbria NHS Foundation Trust