Reception Administrator

NHS; Greater London; On-site; GBP 40,000 - 60,000; Part time

Job summary

A healthcare facility in Pinner is seeking motivated reception administrators to join their friendly team. The role requires greeting and booking patients, handling enquiries, and providing administrative support in a busy GP Led Health Centre. Ideal candidates must possess GCSE Maths and English, be hardworking and reliable, with a good sense of humour. The position is part-time, with a competitive hourly wage of £12.21 and requires some weekend work. This role is fixed term for one year, contributing to high-quality patient care.

Qualifications

• A minimum of GCSE Maths and English or equivalent is required.
• NVQ Level 3 in relevant subjects is desirable.

Responsibilities

• Greet and book patients for surgeries and clinics.
• Handle patient enquiries efficiently and courteously.
• Process repeat prescriptions and organize medical records.
• Provide administrative support for clinical staff and maintain office protocols.

Skills

Hardworking

Reliable

Resourceful

Ability to work under pressure

Good sense of humour

Education

GCSE Maths and English or equivalent

NVQ Level 3 or equivalent

Job description

Job Summary

We are looking for highly motivated reception administrators to join our dynamic and friendly team at a state of the art GP Led Health Centre, rated "Outstanding" by CQC, located in Pinner. The practice operates 8am‑8pm, 7 days a week. We are an innovative and forward‑thinking EMIS practice committed to delivering the highest standard of patient care. Hours are mainly Monday‑Friday with some weekend cover required. Competitive salary offered.

Responsibilities

Reception Duties:

• Greet and book patients for surgeries and clinics.
• Handle patient enquiries efficiently and courteously.
• Receive and record telephone messages, taking appropriate action.
• Make appointments on Emisweb, processing requests for today, future appointments from patients in person and on the telephone.
• Act as liaison with doctors and nurses, pulling and filing medical records as necessary.
• Process repeat prescriptions and file for collection within 48 hours.
• Take home visit requests and advise patients of relevant charges for private services.
• Receive specimens from patients, ensuring details are recorded and Health & Safety policy is followed.

Administration Duties:

• Maintain thorough knowledge of all practice policies and procedures.
• Work in accordance with written protocols.
• Provide administrative support for clinical staff.
• File patient records and correspondence when necessary.
• Open and distribute practice post.
• Register new patients following the Registration Protocol.
• Scan documents onto the medical system; all scanning should be cleared daily.
• Send letters to patients as necessary.
• Photocopy notes and other information, ensuring sufficient forms are printed or photocopied.
• Update patient details on Emisweb (e.g., address, telephone numbers).
• Cover for other team members during sickness and annual leave.
• Carry out any other duties agreed with the practice to ensure smooth running.

Person Specification

Experience (Essential)

• Hardworking, reliable and resourceful.
• Able to work under pressure.
• Able to work in a changing environment.
• Honest, caring and sympathetic.
• Adaptable, innovative, forward looking.
• Good sense of humour.

Qualifications (Essential)

• GCSE Maths and English or equivalent.

Qualifications (Desirable)

• NVQ Level 3 or equivalent.

Details

• Date posted: 03 December 2025
• Salary: £12.21 per hour
• Contract: Fixed term
• Duration: 1 year
• Working pattern: Part‑time
• Reference number: A0083-25-0007
• Job location: 37 Love Lane, Pinner, Middlesex, HA5 3EE
• Employer: Pinn Medical Centre
• Website: https://www.thepinn.co.uk

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to the Disclosure and Barring Service.