Reception/Administration Manager

NHS; Lincoln; On-site; GBP 80,000 - 100,000; Full time

Job summary

A healthcare practice in Lincoln is seeking an enthusiastic Reception/Administration Manager to oversee administration and support operations. Candidates should possess GCSEs in English and Maths, along with experience in healthcare settings and leading teams. The role includes managing staff development, ensuring adherence to policies, and implementing efficient office processes. This position offers a full-time permanent contract in a supportive environment.

Qualifications

• Experience of working in a healthcare setting.
• Experience of leading a team.
• Ability to follow policy and procedure.

Responsibilities

• Oversee administration and support operations of the practice.
• Line-manage all administrative staff, supporting staff development.
• Develop, implement and embed efficient office processes.

Skills

Effective time management

Team player

Problem solver

Education

GCSE Grade A to C in English and Maths

Tools

Systm1

Job description

Job Summary

Glebe Park Surgery are looking for a proactive and enthusiastic Reception/Administration Manager to work as part of our Patient Care‑Co‑Ordinator team.

About Us

Glebe Park Surgery is located in the North of the vibrant university city of Lincoln. We are part of the Imp Primary Care Network. Having recently moved to purpose built premises our team has grown in the last 6 months. We currently have 1 GP Partner, 3 Salaried GPs, 1 ACP, and a nursing team of 4 including a practice nurse, nursing associate and health care assistants. Our Patient Care Co‑Ordinators are currently a team of 5.

Job Description

Date posted: 02 December 2025
Pay scheme: Salary—Depending on experience
Contract: Permanent
Working pattern: Full‑time
Reference number: A1819-25-0008
Job locations: Glebe Park Medical Practice, Outer Circle Road, Lincoln, LN2 4WA

Responsibilities

• Oversee administration and support operations of the practice, ensuring staff achieve their primary responsibilities.
• Line‑manage all administrative staff, supporting staff development, providing guidance and direction, ensuring staff are up to date with mandatory training.
• Participate in staff appraisals as required.
• Identify and deliver team training where required.
• Compile administrative staff rotas.
• Review and update all administrative and reception policies and procedures as required.
• Support the management team in compiling practice reports and the practice development plan.
• Develop, implement and embed efficient office processes and procedures to adhere to extant legislation.
• Coordinate the provision of temporary administrative and reception staff, ensuring sufficient cover is provided for periods of leave and other staff absences.
• Provide initial guidance and advice to patients who wish to complain.
• Manage all deliveries to the practice, ensuring adherence to the cold chain policy as necessary.
• Act as building fire marshal, ensuring evacuation lists are current and that the visitors log is used appropriately.
• Order stocks—stationery, clinical and drugs/vaccinations—to ensure sufficient stocks are maintained for good working practice.
• Manage missed appointments, ensuring appropriate letters are sent to patients and management are informed of any recurrent non‑attendees.
• Manage waiting lists and ensure patients are booked at appropriate times.
• Provide support to the Practice Manager/Deputy to ensure that CQC regulations are met and maintained.

Secondary Responsibilities

• Deputise for the deputy practice manager during periods of absence.
• Partake in audit.
• Coordinate and produce meeting agendas and record the minutes of meetings.
• Support the practice manager in maintaining the practice website and social media accounts.
• Monitor and promote the use of the Friends and Family Test.
• Champion continuous improvement, encouraging staff to participate and make suggestions for CI initiatives.
• Assist with QOF targets.

Qualifications (Essential)

• GCSE Grade A to C in English and Maths.
• Experience of working with the general public.
• Experience of leading a team.
• Experience of working in a healthcare setting.
• Effective time management.
• Ability to work as a team player as well as autonomously.
• Problem solver.
• Ability to follow policy and procedure.

Qualifications (Desirable)

• Leadership or management qualification.
• Qualified to NVQ level 2.
• Previous user of Systm1.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to the Disclosure and Barring Service to check for any previous criminal convictions.

Employer Details

Employer name: Glebe Park Surgery
Address: Glebe Park Medical Practice, Outer Circle Road, Lincoln, LN2 4WA
Website: https://glebeparksurgery.co.uk/