Reception / Admin Support

Coventry and Warwickshire Partnership NHS Trust; Coventry; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading health service provider in Coventry is seeking a Receptionist / Admin Support. This role involves greeting patients, handling calls, and providing comprehensive administrative support. Candidates should have excellent customer service skills, good IT proficiency, and prior reception experience is advantageous. The position offers a permanent part-time role with flexible working hours and various benefits including generous annual leave and development opportunities.

Benefits

Generous annual leave entitlement

Excellent learning and development opportunities

Salary sacrifice schemes for gym membership and more

Discounts with various retailers

Wellbeing support including counselling service

Qualifications

• Educated to GCSE level.
• Confidence with a telephone manner required.
• Previous reception/office experience preferred.

Responsibilities

• Greeting patients and visitors at the service.
• Providing administrative support to the admin team, clinicians and managers.
• Answering calls on the busy main switchboard.

Skills

Excellent customer service skills

Good IT skills

Ability to multi-task under pressure

Good organizational skills

High level communication skills

Education

GCSE level

Administration NVQ or QCF or equivalent experience

Tools

CareNotes/SystmOne software

Job description

Job overview

Coventry & Warwickshire Partnership Trust

Receptionist / Admin Support

Base: Caludon Centre – Main Reception
Posts: 1 x Permanent 20 hours per week
Times: Monday to Friday working 13:00 – 17:00

We are looking to recruit a Receptionist / Administrative support role, based within an Adult Mental Health service. The post-holder will be required to work within an integrated and skill mixed team, reporting to the Admin Team Coordinator and providing an effective and efficient reception and admin support service to clinicians and managers across the service. You must be able to multi-task under pressure and work flexibly to meet the needs of the service. The role will require you to cover the main hospital reception area and provide general admin support to other services when required within the building.

Main duties of the job

You will be front of house greeting patients and visitors to the service. You will also be providing efficient and comprehensive administrative support to the admin team, clinicians and managers which will include answering calls on the busy main switchboard, taking messages, clinic room bookings

We will require a well organised individual who is able to empathise with our service users and be able to deal with sensitive enquiries in a confidential manner. The role requires excellent customer service skills due to the nature of the calls as well as previous reception/office experience.

Applicants will be handling telephone calls, scanning documents, maintaining care records and data inputting using our CareNotes/SystmOne software daily – previous experience would be an advantage, but training will be provided.

Working for us

At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.

We put ‘people at our heart’; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.

• generous annual leave entitlement which increases during your time with us
• excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
• salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
• discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
• wellbeing support, including an in-house counselling service, external helpline and more
• staff networks and support group

We’re always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.

Detailed job description and main responsibilities

The successful candidate will be educated to GCSE level with an administration NVQ or QCF or equivalent experience. Essential requirements of this post include a confidenttelephone manner, good IT skills, high level communication skills, attention to detail and sensitivity due to the nature of the service. You will need good organisational skills and the ability to work both independently and as part of a team.

We are looking for individuals with a positive approach to change who are supportive of service improvements and able to build effective working relationships, be approachable and accessible with a flexible approach to work.

This is an excellent career development opportunity for a self‑motivated and enthusiastic individual who wishes to pursue an administrative career in the NHS.

This post will require a standard DBS check and it will be the postholder’s responsibility to finance this.