Reception

The Montcalm Mayfair; City of Westminster; On-site; GBP 24,000 - 32,000; Full time

Job summary

A luxury hotel in London is seeking a Night Auditor to manage overnight front desk duties and ensure financial accuracy. Responsibilities include balancing guest accounts, processing late check-ins, and serving as the primary contact for guests during night hours. Ideal candidates should have a background in hospitality or relevant experience, strong numeracy skills, and proficiency in hotel management systems. This is an excellent opportunity to be part of a prestigious hotel team providing exceptional service.

Benefits

Competitive salary

28 holidays including bank holidays

Cash-back health benefits

Discounted gym membership

Regular training and development

Qualifications

• Previous experience as Night Auditor or in Front Office operations.
• Fluent English required; additional languages are an advantage.

Responsibilities

• Complete nightly financial audits, balancing guest accounts and revenue.
• Prepare and deliver daily reports for management.
• Process late check-ins and guest requests.
• Serve as a professional point of contact overnight.
• Manage guest complaints and issues efficiently.

Skills

Strong numeracy skills

Guest service

Financial reconciliation

Operational standards

Communication

Education

Diploma or certificate in Hospitality or equivalent experience

Tools

Opera PMS

Job description

Montcalm Mayfair

United by timeless style and peerless service, Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th‑century brewery, heritage headquarters and a diamond‑shaped skyscraper, each hotel reveals a different chapter in the city’s story. The hotels in the collection include a historic brewery, reimagined as a vibrant modern hotel: Montcalm Brewery. A storied city‑slicker, housed in the former headquarters of the Royal Mail: Montcalm Royal London House. A property with a bold new perspective at Montcalm East, part of Marriott’s Autograph Collection. And a duo of mindful hotels which set a slower pace: Inhabit, Southwick Street and Inhabit, Queen’s Gardens, both part of Design Hotels.

Our flagship hotel is on the brink of a bold new era. Its Grade II‑listed building on the cusp of Park Lane has been sensitively refreshed by architects Holland Harvey. Interiors are being rejuvenated by Studio Mica and Studio Est. We have added a new signature restaurant helmed by a world‑famous chef, alongside a dapper lounge and bar. Communal areas, bedrooms and suites have all been artfully redesigned; our spa and Grand Ballroom will re‑emerge as modern icons.

Conscious, cultured, characterful, and considerate, Montcalm Mayfair is a five‑star hotel set on a historic crescent that sits proudly at the top of Park Lane, steps from Hyde Park and the West End, with a toe in Marylebone, bringing a fresh, holistic hospitality approach to London luxury. The respectful, sensitive full restoration includes a wellness space, community‑welcoming public spaces and a restaurant helmed by an internationally‑acclaimed chef.

Overview

The Night Auditor plays a dual role, combining overnight front desk duties with the completion of daily financial reconciliations. Responsible for ensuring accuracy in guest accounts, balancing the hotel’s revenue, and preparing reports for management, the Night Auditor also serves as a key overnight contact for guests.

This role requires attention to detail, financial accuracy, and a warm, professional approach to guest service, ensuring both smooth night operations and readiness for the following day.

Key Responsibilities

• Complete nightly financial audits, balancing guest accounts and revenue.
• Prepare and deliver daily reports for Finance and Front Office management.
• Process late check‑ins, early departures, and guest requests.
• Maintain accuracy in billing, postings, and cash handling.
• Serve as a professional and approachable point of contact overnight.
• Manage overnight enquiries, bookings and guest requests.
• Support Night Manager in ensuring operational standards are upheld.
• Handle guest complaints and issues efficiently, ensuring timely resolution to guest satisfaction.
• Answer and manage incoming calls, emails and reservations, ensuring all communication is handled professionally and efficiently.
• Accurately process payments and ensure the security of guest information.
• Monitor safety and security of the property during the shift.
• Conduct administrative tasks and system checks to support next‑day readiness.
• Record and communicate guest feedback and incidents in daily log.
• Respond to emergency situations calmly, ensuring guest and staff safety.
• Maintain the reception and lobby area to a professional standard.
• Liaise with Housekeeping, Concierge, and other departments to ensure guest needs are met.
• Assistant the Night Manager in any tasks required to ensure smooth operations.

This job description sets out the main responsibilities related to the role at Montcalm Collection. It is not intended to be exhaustive, and duties may be varied from time to time as required by management to meet the needs of the business.

Skills & Qualifications

• Diploma or certificate in Hospitality, Accounting, or equivalent experience.
• Previous experience as Night Auditor or in Front Office operations.
• Strong numeracy and financial reconciliation skills.
• Proficiency in Opera PMS or similar hotel management systems.
• Fluent English required; additional languages are an advantage.

Working Condition

• Overnight shifts, including weekends and bank holidays.
• Extended periods of standing at reception.
• Balance of guest‑facing service and administrative tasks.
• Requires focus during late/early hours.

Benefits

• Competitive salary.
• A supportive, empowering team environment.
• Benefits platform with various discounts.
• 28 holidays including eight bank holidays, with more holidays after two‑year service.
• Cash‑back health benefits, including optical, dental, chiropractor and physio services.
• Discounted gym membership.
• Access to Wellbeing platform and sessions, including EAP.
• Awards and Recognition Programme.
• Annual parties.
• Regular and ongoing training and development, including leadership workshops.
• Enjoy a paid day off to celebrate your birthday – because your special day matters!

Eligibility

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren’t just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.

Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.

If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.

We do not accept unsolicited CVs from agencies or headhunters. Any CVs submitted for these roles without prior agreement per role in writing from our Head of Human Resources will be considered the property of the company and will not be subject to agency fees.