Reactive Maintenance Scheduler

Ian Williams Ltd; Nechells; On-site; GBP 28,000; Full time

Job summary

A growing maintenance services company in Birmingham is seeking a Reactive Maintenance Scheduler. The role requires planning daily work schedules and assisting customers while ensuring compliance and performance reporting. Ideal candidates will have customer service experience or scheduling skills, thrive in fast-paced environments, and possess strong IT and analytical capabilities.

Benefits

Competitive base salary

Monthly performance bonuses

Profit share scheme

31 days annual leave

Pension contributions

Life insurance

Training & development opportunities

Health and wellbeing support

Qualifications

• Experience in planning and scheduling or strong customer service background preferred.
• Eager to learn, thrives in a fast-paced, reactive environment.
• Ability to follow processes and quickly adapt to new systems.

Responsibilities

• Plan daily work schedules using a dynamic scheduling system.
• Own the scheduling process while managing risks to meet KPIs.
• Act as first point of contact for customers and operatives.
• Maintain clear and detailed notes for each task.
• Produce daily KPI reports on contract performance.

Skills

Strong IT skills

Analytical skills

Customer service experience

Problem-solving ability

Job description

We are looking for a Reactive Maintenance Scheduler to join our growing team in Aston, Birmingham.

Our iwhub (centralised helpdesk) is an integral part of our thriving Responsive/ Maintenance division at Ian Williams. We value our people, fostering a culture of trust and support that brings out the best in our team.

If you thrive in a fast paced, people focused environment, enjoy staying organised and solving problems, and value compassion and teamwork, we’d love to hear from you. This could be the start of something exciting!

Benefits

• Competitive base salary of £27,750 for a 37.5 hour working week
• Monthly performance bonuses
• Profit share scheme (14% of base salary achieved last year)
• 31 days annual leave (inc. Public Holidays) plus buy or sell annual leave
• Pension contributions up to 5%
• Life insurance
• Annual pay reviews
• Training & development opportunities
• Health and wellbeing support via Lighthouse Charity.

What’s involved in the Reactive Maintenance Scheduler role?

• Plan daily work schedules using our dynamic scheduling system, ensuring a first class experience for our residents through timely and efficient coordination.
• Own the scheduling process from start to finish, considering priority, location and time while managing risks that could impact KPIs.
• Act as the first point of contact for customers and operatives, offering support via phone and email to help achieve first time fix resolutions.
• Ensure accuracy and compliance by maintaining clear and detailed notes for each task on the system.
• Contribute to contract performance by producing daily KPI reports that reflect the success of our service delivery.

What could you bring to the Reactive Maintenance Scheduler role?

Whether you have experience in planning and scheduling or come from a strong customer service background, especially over the phone. You’re driven, eager to learn, and thrive in a fast paced, reactive environment, with strong IT and analytical skills, along with the ability to follow processes and quickly adapt to new systems. This could be the perfect fit for you!

About Ian Williams Ltd:

Explore more about us via our website and social media platforms including LinkedIn, Facebook, Indeed, and Glassdoor.

All successful applicants will undergo a DBS criminal records check, and we fully comply with the Rehabilitation of Offenders Act and the DBS Code of Practice.

Ian Williams is proud to be an equal opportunity employer, committed to diversity, inclusion, and fairness across all characteristics.

Applicant details will be used solely for recruitment purposes, please refer to our Candidate Privacy Notice on our website.

We are delighted to have strong relationships with our preferred agencies, therefore we politely request no agencies engage with us in regards to this position.