Sales Support Lead

Ralph Lauren; Portsmouth; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global lifestyle brand in Portsmouth is seeking a passionate team player for a role supporting sales and customer service operations. The ideal candidate will have management experience in a fast-paced environment and excellent communication skills. Responsibilities include optimizing product offers, leading delivery processes, and mentoring team members. This position is ideal for results-driven individuals eager to contribute to a dynamic team culture.

Benefits

Competitive benefits package

Employee discounts

Career development opportunities

Qualifications

• Experience in a fast-paced environment with proven management abilities.
• Ability to support team dynamics and operational efficiencies.
• Strong focus on customer support and service standards.

Responsibilities

• Support the Sales Support team in absence of manager(s).
• Maximise the potential of all product categories.
• Ensure store targets by leading delivery and replenishment processes.
• Coach teams on standard operating procedures.

Skills

Energetic team player

Management abilities

Excellent communication skills

Organisational skills

Job description

Company Description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Position Overview

WHAT WE OFFER

• The opportunity to work for an iconic and unique lifestyle brand
• Exciting career opportunities
• Competitive benefits package and discounts
• An environment where you can bring your whole self to work

Essential Duties & Responsibilities

WHAT YOU'LL DO: Business Client Development

• Support the Sales Support team in absence of manager(s) to optimise the product offer for customers
• Support the customer support model store guidelines to ensure excellent standards
• Maximise the potential of all product categories through RFID optimisation Leadership & Engagement Support
• Support the manager(s) creating an inclusive working environment with a customer-first culture
• Support the manager(s) mentoring and coaching members of the team in operational efficiencies
• Support the team using operational metrics in absence of manager(s) to deliver sales and profit results Operations
• Ensure we meet store target by leading the delivery and replenishment processes, by reviewing live inventory and by completing stock level callouts
• Optimise Ralph Lauren store systems and procedures to enhance operational efficiencies
• Coach teams on standard operating procedures and Customer Support Area procedures to ensure compliance with Ralph Lauren policies and standards

Experience, Skills & Knowledge

WHO YOU ARE

• Energetic, passionate, and results-driven team player
• Experience in a fast-paced environment with proven management abilities
• Excellent communication and organisational skills