Rail Service Manager – Growth, SLAs & Client Delivery

Worldline Global; Leeds; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading technology firm in Leeds is seeking a highly-skilled Service Manager to drive growth in the UK rail sector. You will manage client relationships, ensure service level agreements are met, and enhance service delivery. Ideal candidates will have 5 years of experience in the IT sector, strong analytical and presentation skills, along with an understanding of the UK Rail Industry. This role offers competitive benefits and the chance to join a team of innovators committed to shaping the future of payments technology.

Benefits

25 days holiday plus bank holidays

Employee private medical cover

Access to discounts and cash backs

Pension contributions matched up to 10%

Qualifications

• 5 years of experience as a Service Manager in the information technology sector.
• Strong financial and analytical skills.
• Excellent written and verbal presentation skills.

Responsibilities

• Develop client relationships with a view to long term growth.
• Act as a point of contact for all customer queries.
• Ensure all contractual SLAs are met.

Skills

Service Management

Project Management

Client Relationship Management

Analytical Skills

Presentation Skills

Job description

A leading technology firm in Leeds is seeking a highly-skilled Service Manager to drive growth in the UK rail sector. You will manage client relationships, ensure service level agreements are met, and enhance service delivery. Ideal candidates will have 5 years of experience in the IT sector, strong analytical and presentation skills, along with an understanding of the UK Rail Industry. This role offers competitive benefits and the chance to join a team of innovators committed to shaping the future of payments technology.