Rail Replacement Taxi Controller - KPI-Driven Ops Lead

Transport UK London Bus; Glasgow; On-site; GBP 28,000; Full time

Job summary

A major transportation provider in Glasgow is seeking a TUK Taxi Controller to manage taxi bookings and ensure effective service delivery. This full-time role requires strong communication skills and the ability to monitor bookings to meet KPIs. The ideal candidate will have formal English fluency and experience in using MS Office, particularly Excel. This position also offers the possibility to work from home during disruptions.

Qualifications

• Strong communication skills across all platforms.
• Ability to work as part of a team.
• Willingness to work from home during disruptions.

Responsibilities

• Recruit suitable taxis as per requirements.
• Monitor and track all bookings to meet KPIs.
• Ensure planned bookings are pre-checked and tracked.

Skills

Formal English Written & Spoken

MS Office including Excel

Ability to build relationships

Job description

A major transportation provider in Glasgow is seeking a TUK Taxi Controller to manage taxi bookings and ensure effective service delivery. This full-time role requires strong communication skills and the ability to monitor bookings to meet KPIs. The ideal candidate will have formal English fluency and experience in using MS Office, particularly Excel. This position also offers the possibility to work from home during disruptions.