Radiology Admin Assistant / Receptionist

County Durham & Darlington NHS Foundation Trust; Tees Valley; On-site; GBP 25,000 - 30,000; Full time

Job summary

A prominent NHS Trust in England is seeking a Radiology Admin Assistant/Receptionist to deliver exceptional service to patients and contribute to a busy Radiology department. The ideal candidate will possess excellent communication and organizational skills alongside experience in a healthcare environment. Responsibilities include greeting patients, managing appointments, and supporting administrative functions. This position offers a chance to be part of a dedicated team committed to quality patient care.

Qualifications

• Experience dealing with the general public and problem-solving skills.
• Previous experience working within the NHS and/or a Radiology Department.
• Ability to maintain patient confidentiality.

Responsibilities

• Greeting patients and visitors attending the department.
• Accurately entering details onto the Radiology Information System.
• Providing general admin support to the Radiology department.

Skills

Interpersonal skills

Organisational skills

Communication skills

Flexibility

Education

Good standard of general education, minimum of 3 GCSEs

NVQ Level 2 in Administration

Tools

Radiology Information System

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Radiology Admin Assistant / Receptionist

The closing date is 02 January 2026

County Durham and Darlington NHS Foundation Trust is one of the largest integrated care providers in England, serving a population of around 600,000 people. We are a high performing organisation with a track record of success.

Radiology is a busy department providing X‑Ray, CT, MRI, Fluoroscopy and Ultrasound services. We provide diagnostic services to our hospital sites using both specific Radiology IT packages alongside Trust‑wide systems to provide integrated care.

We have an exciting opportunity for an enthusiastic, experienced Receptionist/Admin Assistant to join our friendly team based within Radiology at UHND.

The successful candidate should provide consistent outstanding care and exemplary service to our patients and visitors, arrange appointments and liaise with all involved in the Imaging process to ensure the best service for our patients.

The successful candidate will need excellent communication, organisational and investigative skills and have a flexible approach to tasks with experience working in a busy office environment.

Main duties of the job

We are looking for candidates with excellent interpersonal skills, dedication and the confidence to deal with a wide range of matters with diplomacy. Patient administration experience, experience in working with people and the ability to adapt to change while managing and prioritising a heavy workload, in a fast developing environment is essential for this role. An organised and flexible person who enjoys working individually but also as part of a wider team would be ideal for this role.

Main duties of this role include:

• Front‑of‑house reception cover
• Booking Radiology appointments
• Communicating with patients and staff
• Undertaking IT system based work
• Linking in with patient transport services
• General administrative duties

About us

We provide hospital services from two acute sites – Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester‑le‑Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community‑based settings and providing care in patients' homes.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under‑represented.

Full Job Descriptions can be found in the adverts supporting documents.

For the most up‑to‑date information on visa requirements and eligibility, please check online to determine whether you can apply.

From April 9th 2025 – Healthcare assistants – You must have been employed for a minimum of two years as an HCA within the NHS for the Trust to consider sponsorship (we will only consider sponsorship if you meet this criteria and have a current visa expiring within 3 months).

Job responsibilities

• Greeting patients and visitors attending the department
• Accurately entering details onto the Radiology Information System
• Handling queries, liaising with other departments and colleagues when necessary
• Liaising regularly with secondary care staff, GP surgeries etc.
• Providing a fast and responsive appointment service to patients
• Receiving and handling information regarding referrals to the service, within set timescales
• Providing general admin support to the Radiology department as a whole
• Ensuring waiting time targets are met (including 2‑week referrals)
• Sending and receiving images via Radiology IT systems

Person Specification

Special Skills & Knowledge

• Friendly, approachable and committed to providing quality patient care.
• Ability to prioritise workload and work under pressure in a busy department.
• Effective interpersonal skills and ability to communicate accurately both verbally and in writing with a wide range of people.
• Flexible approach to work and adaptable to change.
• Knowledge of NHS procedures.
• Knowledge of Radiology systems.

Special Requirement

• Ability to work as a member of a team. Good IT knowledge including Word, Excel and Outlook.
• Knowledge of Data Protection and Caldicott Principles, understanding the requirement to maintain confidentiality.

Experience

• Experience dealing with the general public and the ability to solve problems.
• Previous experience working within the NHS and/or a Radiology Department.

Qualifications

• Good standard of general education, minimum of 3 GCSEs or equivalent at Grade C or above, including English, or equivalent experience suitable for role.
• NVQ Level 2 or equivalent in Administration (or working towards).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

County Durham & Darlington NHS Foundation Trust