Quality Support Manager

Cencora, Inc.; Birmingham; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading logistics company in Birmingham seeks a Quality Support Manager to enhance service quality and ensure compliance with Good Distribution Practice. Responsibilities include overseeing quality-related activities, supporting quality culture improvements, and managing quality metrics. The ideal candidate has experience with WMS, strong analytical skills, and proven leadership abilities in a fast-paced environment.

Qualifications

• Proven leadership skills in a fast-paced environment.
• Strong analytical skills to interpret data and performance metrics.
• Ability to manage stress and set priorities.

Responsibilities

• Conduct quality oversight reviews and manage non-conformance.
• Support continuous improvement of quality compliance.
• Champion quality to enhance customer satisfaction.

Skills

Warehouse management systems (WMS)

Data analysis

Problem-solving

Leadership skills

Microsoft Office 365

Organisational skills

Analytical skills

Tools

Q-Pulse

Knapp

Manhattan

Job description

Overview

This role is in support of Cencora's wholesale distribution services in Europe operating through our Alliance Healthcare business. The Central Logistics Centre (CLC) is Alliance Healthcare UK's new, next-generation logistics facility based in Birmingham. Designed with advanced automation and cutting-edge robotics, the CLC is a world-class, game-changing addition to the Alliance Healthcare estate. It's set to redefine how we manage and deliver medical, health and beauty products to our customers across the UK. The Quality Support Manager is a key role that will provide quality support to the CLC to ensure compliance with GDP (Good Distribution Practise) and quality standards. This role will be fully site based, with some occasional travel to other sites to provide cover or for training purposes.

Responsibilities

• Undertake routine quality-related activities including quality oversight reviews, non-conformance management, facility temperature reviews, oversight of pest control records, management of outsourced activities and associated documentation, reporting quality metrics, and escalating issues in the event of poor quality or non-compliance with GDP requirements.
• Support the Head of CLC and Quality Management team in maintaining and continuously improving standards of quality and compliance with GDP in the CLC.
• Work with internal stakeholders to develop a quality culture incorporating continuous improvement across the central logistics centre and make recommendations to the Head of CLC.
• Some UK travel required, with overnight stays and attendance at off-site meetings to support other service centre conventions outside of normal business hours, which may include some evenings and weekends.
• Provide support to ensure exceptional service and customer satisfaction by championing quality and enhancing the customer experience.

Qualifications

• Strong knowledge of warehouse management systems (WMS) and automated technologies, particularly Q-Pulse, Knapp and Manhattan.
• Highly organised, able to manage stress and set priorities for yourself and your team.
• Excellent organisational and multitasking abilities.
• Flexible and adaptable.
• Strong analytical skills to interpret data and performance metrics.
• Proficiency in data analysis and performance metrics.
• Strong problem-solving skills and attention to detail.
• Proven leadership skills with the ability to develop and motivate a team in a fast-paced environment.
• Ability to work in a warehouse environment, including standing and walking for extended periods.
• Effective communicator.
• Comfortable working in varying temperatures within the warehouse environment.
• Strong knowledge of Microsoft Office 365 with the ability to navigate between multiple systems.