Quality Support Administrator

Aspire Jobs Limited; Fordingbridge; On-site; GBP 24,000; Full time

Job summary

A well-established global business in Fordingbridge is seeking a Quality Support Administrator to handle quality-related tasks and assist in audits. The ideal candidate, with strong communication skills and attention to detail, will provide vital support between the warehouse and customers. No previous experience is needed, making it ideal for someone entering the office environment. Full training will be provided. This full-time role offers a salary of £24K and extensive benefits including healthcare and holidays.

Benefits

BUPA Healthcare

4x Life Assurance

Eye care vouchers

22 days holiday increasing with service

Free parking

Qualifications

• Strong background in administrative tasks.
• Excellent attention to detail and strong communication skills.
• Ability to prioritize workload and meet deadlines.

Responsibilities

• Support internal audits in accordance with the internal audit plan.
• Assist with audit preparation and administrative tasks.
• Respond to customer issues and enquiries regarding product compliance.
• Support the monitoring of environmental control requirements.
• Participate in monthly reviews of internal measures.

Skills

Attention to detail

Strong communication skills

Ability to prioritize workload

Tools

MS Outlook

Job description

Quality Support Administrator

Location: Fordingbridge

Salary: £24K

Hours: 37.5 hrs per week Monday – Friday, 8am-4.30pm, 1 hour lunch break office based

Benefits

• BUPA Healthcare
• 4x Life Assurance
• Eye care vouchers
• 22 days holiday increasing by 1 additional day per year of service at 1,3,5,7,10 years up to 27 days
• free parking

Aspire Jobs are working exclusively with our client, who are a well-established global business, who are now looking for an additional member to join their team as a Quality Support Administrator.

The Quality Support Administrator is responsible for performing all quality related tasks as specified by the Director of Quality and the Quality Coordinator. This position is a full-time post and is office based.

This is a new role that will see you being the key coordinator between the warehouse and customers so good communication skills are vital (both on the phone, face to face and over email). No previous experience is needed but this role would suit someone who has either a small amount of admin experience or who is looking for their 1st role in an office and is willing to learn. Full training on systems and products will be given.

Qualifications

• A strong background within an administrative capacity with previous computer skills (MS Outlook etc)
• Excellent attention to detail
• Able to prioritise own workload and meet strict timelines
• Strong communication skills

Key Responsibilities of the Quality Support Administrator

• Support internal audits in accordance with the internal audit plan
• Assist with audit preparation and administrative tasks in support of completed audits including participation in 3rd party audits
• Assist with aftersales customer issues and enquiries regarding product compliance
• Respond to issued tickets in a timely manner
• Support monthly review of internal measures
• Complete customer supplier evaluation questionnaires in a timely manner
• Provide administrative support for any official customer complaints
• Contribute to continuous improvement initiatives
• Support the Quality Coordinator to ensure IQS is accurate and there are no lapses in the calibration or inspection of any equipment (all sites)
• Assist the monitoring of environmental control requirements (all sites)
• Participate in the monthly review of temperature and humidity (all sites)
• Ensure weekly walk round inspections are performed
• Provide administrative support for recording KPI metrics
• Provide monthly reviews and issuance of Cycle Counts to all warehouses
• Monitor Quarantines to ensure they are dealt with in a timely manner
• Communicate to all staff any update to quality documentation