Quality & Outcomes Framework (QOF) Support Admin (Mat Cover)

Beacon Medical Group; Plymouth; On-site; GBP 80,000 - 100,000; Part time

Job summary

A healthcare organization in Plymouth is recruiting a QOF Support Administrator for temporary maternity cover of 22.5 hours per week. The successful candidate will support patient care by coordinating the Quality and Outcomes Framework (QOF) efforts, ensuring timely administration of checks, and aiding the business intelligence team. Familiarity with GP practices and quality outcomes is desirable. This role balances administrative tasks with patient interaction, necessitating strong organizational skills and attention to detail.

Qualifications

• Demonstrable experience in high-volume office environments.
• Ability to handle tight deadlines and public inquiries.
• Understanding of databases and experience in data entry/coding.

Responsibilities

• Support patient care by ensuring timely checks and accurate records.
• Assist in coordinating delivery of QOF and similar schemes.
• Manage quality outcome framework domains according to guidelines.

Skills

Computer skills, including knowledge of databases

Good organisational and time management skills

Excellent interpersonal skills

Accurate keyboard/data entry skills

Education

NVQ Administration level 3 or equivalent

Tools

SystmOne

Microsoft Word

Microsoft Excel

Job description

Quality & Outcomes Framework (QOF) Support Admin (Mat Cover)

An exciting opportunity has arisen for a QOF Support Administrator to join the Business Intelligence team at Beacon Medical Group.

This is a temporary maternity cover position of 22.5 hours per week.

The working pattern for this position is:

Wed: 09:00 17:00

Thur: 09:00 17:00

Fri: 09:00 17:00

The postholder will run their own areas of our Quality and Outcomes Framework (QOF) and similar schemes, keeping up to date with any changes and fully understanding any business rules that are published.

They will be required to play a central role in the delivery of QOF, supporting the practice to deliver best care to our patients ensuring all long‑term condition reviews are attended, and routine data gathering.

The postholder will be responsible for prioritisation of their own workload, often to changing deadlines and priorities. We are looking for someone who can effectively work as part of a team, has an eye for detail, is proud of their work and ensures everything is fully documented and delivered to high a standard. A working knowledge of general practice is desirable.

Please note: Please ensure that your application is entirely your own original work. Applications found to be generated by artificial intelligence (AI) will not be considered.

Main duties of the job

This is a varied administrative role providing dedicated support to the business agenda.

• To play an active role to support patient care by ensuring checks are carried out promptly and patients needs are recorded through coding.
• To assist the business intelligence team to co‑ordinate all matters concerned with the delivery of QOF and similar schemes.
• Assisting the business intelligence team with the recall process to enable the practice to meet its QOF targets.
• To ensure the administration of QOF within the Practice are carried out within the Practice's guidelines and policies.
• To run set quality outcome framework domain, following annual NHS guidelines, ensuring all targets are met.

Other work as required to meet the administration support needs of the Business intelligence team, allocated by the team leader.

About us

Beacon Medical Group Practice is a single practice, Primary Care Network (PCN), providing care to 43,000 patients across Plympton and the South Hams. We are a team of Partners, Salaried GPs, Paramedics, Clinical Pharmacists, Pharmacy Technicians, Practice and specialist Nurses, HCAs, Phlebotomists, First Contact Physios, Social Prescribers, Advanced Clinical Practitioners, Clinical Practitioners and Administrative support staff. Our mission is to give all our patients the right care, at the right time, in the right place. We are a forward‑thinking partnership always looking for opportunities to improve services for our patients. We have a good reputation for delivering good healthcare, leading at scale and innovating primary care services. This is a really exciting time to be joining us as we diversify our teams, our partnership and services.

If you join our team; you will receive support, opportunities to grow in your role, training, and work with colleagues who care about you.

Job responsibilities

JOB TITLE: QOF Support Administrator

SUMMARY OF ROLE:

This is a varied, administration & customer facing information role providing dedicated support to the business agenda.

To play an active role to support patient care by ensuring checks are carried out promptly and patients needs are recorded through read coding.

To assist the business intelligence team to co‑ordinate all matters concerned with the delivery of QOF (quality outcome framework).

Assisting the business intelligence team with the recall process to enable the practice to meet its QOF (quality outcome framework) targets.

To ensure the administration of QOF (Quality outcome framework) within the Practice are carried out within the Practice's guidelines and policies.

To run set quality outcome framework domain, following annual NHS guidelines, ensuring all targets are met.

Supporting the business intelligence team with any admin role.

Other work as required to meet the needs of the Business intelligence team, allocated by the team leader.

PAY RATE: £12.40 per hour

CONTRACTUAL HOURS: 22.5

PLACE OF WORK: Based at Plympton Health centre, may be required to visit any site as needed.

CONTRACT TYPE: Temporary, Maternity Cover

ACCOUNTABLE TO: Operations Support Manager

Key Responsibilities:

Quality and outcome framework (QOF)

Recalls

Coding

Administrative

Confidentiality

Equality and Diversity

Personal/Professional Development

Health and Safety

Communication

Quality

Contribution to the implementation of services:

To be responsible for your own continuing self‑development, undertaking training as appropriate.

To undertake other duties appropriate to the grading of the post as required.

Must be able to work flexible hours.

Quality and outcome framework (QOF):

Run & be responsible for set QOF domain following QOF guidelines.

Contact patients using letter, SMS, email & phone call to ensure contact is made with patients in correct time scales.

Ensuring patients are booked into the correct clinics for owned QOF domain.

Achieving QOF targets in a timely manner to set business targets.

Recalls:

Action Recalls within own area of responsibility; Child Immunisations, Woman's health etc.

Completion of Childhood Immunisation Returns if this is an area of responsibility.

Coding:

Assist the Business Intelligence team with audits related to QOF and Enhanced services, updating and amending coding as required.

Ensure accurate read-coding.

Support dealing with queries relating to coding, where suitable.

Administrative:

Support the business intelligence team with any Admin work, folding letters in envelopes, adding information leaflets.

Liaising with the patient liaison manager ensuring promotions for health awareness & promotions run alongside business plan.

Confidentiality:

The post holder must maintain confidentiality, security and integrity of information relating to patients, staff and the business.

In the performance of the duties outlined in this job description, the postholder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Personal/Professional Development:

The postholder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The postholder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision.

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance.

Work effectively with individuals in other agencies to meet patients needs.

Effectively manage own time, workload and resources.

Contribution to the implementation of services:

The postholder will:

Apply practice policies, standards and guidance.

Discuss with other members of the team how the policies, standards and guidelines will affect own work.

Participate in audit where appropriate.

Health and Safety:

Ensure all members of staff comply with the Group's health and safety policy.

Carry out risk assessments to comply with current Health and Safety legislation.

Ensure any health and safety concerns are reported to the Operations Manager.

To be aware of and adhere to applicable practice rules, regulations, legislation and procedures, national legislation (Health and Safety, COSHH, Data Protection).

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues.

Act in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with group processes and policies and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner that is welcoming, non‑judgemental and respects the individuals' circumstances, feelings, priorities and rights.

The details contained in this job description are not exhaustive and may change as the post develops.

Governance:

Identify and record risks and issues, developing contingency plans with service and contract leads.

Ensure the PCN is compliant with health and safety policies and procedures to reflect current best practice.

Ensure that the PCN board and Clinical Director adhere to the governance structure as set out in the network agreement.

Confidentiality:

To maintain confidentiality of information acquired in the course of undertaking duties for the practice.

Person Specification

The Group Values

• The candidate must demonstrate an understanding of our values.

Qualifications

• Evidence of a good general standard of education.
• NVQ Administration level 3 or equivalent level of experience or experience in similar role will be considered.
• NVQ Administration level 3 or equivalent level of experience

Experience

• Used to working in a high volume office environment
• Able to work under pressure and to tight deadlines
• Dealing with the public enquiries
• Previous experience of data entry/coding
• Knowledge of the Data Protection act and how this is applied in practice
• Understanding of databases, coding and extraction of data for reporting purposes
• Previous experience working in an administrative role within a GP practice
• 2 years experience of clinical coding
• Understanding of QOF and Enhanced Services and how accurate coding supports delivery
• Ability to produce reports for quality audits

SKILLS

• Computer skills including good knowledge of databases and record keeping, Microsoft Word and Excel.
• Good organisational and time management skills.
• Excellent Interpersonal skills
• Team player
• Ability to co‑ordinate tasks
• Ability to prioritise and manage own workload against changing priorities, delegating where appropriate
• Good communication skills both verbal and in writing
• Flexible approach to work
• Accurate keyboard/data entry skills
• Ability to work using own initiative under minimum supervision
• Ability to prioritise and plan own workload
• Accurate and methodical approach
• Recognise own development needs and recognise how these may be met
• Ability to co‑ordinate tasks
• Ability to prioritise and manage own workload against changing priorities, delegating where appropriate
• Good working knowledge and experience of using SystmOne including; read coding, electronic discharges, OOH reporting
• Data Analysis

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.