Quality Officer - Partnerships

Birmingham Newman University; United Kingdom; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading educational institution in the United Kingdom is seeking a Quality Office Support role to assist in validation processes and manage quality systems. Candidates should have experience in a Quality Assurance role or similar within higher education, along with excellent communication and organisational skills. This role involves working closely with partners and ensuring compliance with university policies. The position offers various staff benefits including annual leave, pension scheme, and more.

Benefits

35 days annual leave (pro rata for part-time)

Pension scheme

Free on-site parking

Cycle to work scheme

Employee assistance programme

Qualifications

• Experience in a quality assurance role within higher education or a customer-focused administrative role.
• Ability to create and interrogate databases.
• Organisational skills and the ability to manage meetings effectively.

Responsibilities

• Support the Quality Office and Collaborative Provision Unit.
• Communicate with partners regarding programme development.
• Arrange and attend partner assessment panels.

Skills

Experience in Quality Assurance role

Excellent communication skills

Customer service orientation

Organisation and attention to detail

Job description

The postholder will support the work of the Quality Office and the University as a whole and in particular the work of the Collaborative Provision Unit in respect to franchise and validation work. Duties will include validation processes, managing the established quality systems and servicing of a major committee.

To be responsible for communication with partners with respect to University programme development, being proactive in obtaining information from academic departments.

To arrange and attend partner assessment panels, where necessary, and provide guidance on regulations, policies and procedures in support to the Chair of the Panel.

To provide authoritative guidance to partners on University expectations around student representation, student feedback and university policies and procedures.

To undertake travel to partners as part of the audit work covering student ID and attendance checks.

Responsible for the good practice in the administrative procedures and processes of the Quality Office and be instrumental in the development and implementation of good practice where appropriate.

Responsible for monitoring records of validation and review events and in the implementation and tracking of action points.

Candidates should have experience of working in a Quality Assurance role within a higher education sector or a customer-focused administrative environment within the higher education sector or transferable field. Aptitude to create and interrogate databases. Excellent communication, customer service and organisation.

Experience of taking minutes and notes and organising all elements for meetings. Good organisational skills and attention to detail as well as able to work well in both a team and on their own and experience of office packages.

Informal enquiries about this opportunity are very welcome. Please contact John Lahiri, Head of Admissions, at [e-mail], to discuss the role further.

An application form and further details about this role are available from newman.ac.uk/jobs. Please email your completed application form by the advertised closing date to: [e-mail].

Closing date for applications: 15th December 2025

Interview date to be confirmed

Birmingham Newman University offers a wide range of staff benefits including 35 days annual leave entitlement plus bank holidays (pro rata for part time posts), pension scheme, chaplaincy and spiritual care, library services, free on-site parking, discounted travel scheme, cycle to work scheme, employee assistance programme, occupational health and counselling services and staff development opportunities. Further details of the full range of staff benefits available can be found on our website: https://www.newman.ac.uk/knowledge-base/staff-benefits/ or please contact the Human Resources Department.

Birmingham Newman University is an Equal Opportunity Employer

Birmingham Newman University is located on Genners Lane, Bartley Green, Birmingham, West Midlands, B32 3NT.