Quality Manager

ZipRecruiter; Manchester; On-site; GBP 40,000 - 50,000; Full time

Job summary

A specialized recruitment agency is looking for a Quality Assurance Lead to improve standards in children's residential care homes. The successful candidate will monitor care quality, conduct audits, and support managers. A minimum of 5 years' experience in residential care and a relevant degree are essential. This role encourages a culture of continuous improvement and collaboration with multidisciplinary teams.

Benefits

Company pension

Free on-site parking

Referral programme

Qualifications

• 5+ years’ experience in children’s residential care.
• 2+ years in a management or senior leadership role.
• Strong background in quality assurance systems.

Responsibilities

• Monitor and evaluate care quality across residential homes.
• Conduct regular audits and investigations.
• Support the implementation of Positive Behaviour Support strategies.

Skills

Quality assurance

Coaching

Safeguarding

Continuous improvement

Education

Degree or NVQ Level 4

Management Diploma or equivalent

Job description

Job Description

To support the Operations Director and senior management team in improving the quality across residential services for children and people with Emotional and Behavioural Difficulties (EBD). This includes supporting new home openings, ensuring compliance with regulatory standards, and embedding a culture of continuous improvement.

Key Responsibilities:

1. Monitor and evaluate care quality across all residential homes
2. Conduct regular audits and investigations, producing comprehensive reports
3. Work with Registered Managers to complete action plans and maintain inspection readiness
4. Lead reflective practice sessions across services
5. Support the implementation of Positive Behaviour Support (PBS) strategies
6. Collaborate with the Multi-Disciplinary Team and education staff
7. Coach and mentor new and existing managers
8. Develop tools to measure performance against regulatory standards
9. Prepare quarterly reports for the Quality Assurance Board
10. Lead on safeguarding audits and compliance
11. Provide advice on child protection matters and respond to notifiable events
12. Assist with registration of new homes and maintain strong relationships with regulators

Strategic Purpose of the Role:

• Improve the overall quality of care and safeguarding across all homes
• Develop, implement, and monitor best-practice QA systems and risk assessments
• Support new service openings with pre/post-inspection processes
• Produce regular quality and compliance reports for the senior team
• Act as a key contributor to the development of high-performing, child-focused residential care

Qualifications:

• Degree or NVQ Level 4 (or equivalent)
• Management Diploma or equivalent leadership qualification

Additional Requirements:

• Enhanced DBS Check
• Full, clean UK driving licence

Experience:

• At least 5 years’ experience in children’s residential care
• 2+ years in a management or senior leadership role
• Strong background in quality assurance systems
• Experience meeting regulatory standards and working under pressure
• Proven track record in compliance, audits, and inspections

Knowledge:

• Comprehensive understanding of the Children Act 2004 and Children’s Homes Regulations 2015
• Familiarity with multi-agency working, including Social Services and safeguarding teams

Benefits:

• Company pension
• Free on-site parking
• Referral programme

If you are interested in the above position, please apply, or for more information contact Cameron at Domus Recruitment. We appreciate and reward candidate recommendations: if you refer a new candidate not already registered, and we secure them a role for at least 1 month, you will receive £300.