Quality Improvement Care Coordinator (Administration Role)

Hastings & Rother Healthcare; St Leonards; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare provider in the UK is seeking a full-time Quality & Improvement Care Coordinator to join their dynamic Quality Improvement Team. This role involves improving practice systems for better patient care, leading recall efforts, and developing income-maximizing strategies. Ideal candidates thrive in team settings and possess strong analytical and communication skills. Join a rapidly growing organization that emphasizes quality patient care and operational effectiveness.

Benefits

Flexible working patterns

Access to Employee Assistance Programme

Access to NHS pension

Five weeks annual leave plus bank holiday

Qualifications

• Experience in a busy general practice environment is preferred.
• Skills in analyzing tasks and communicating effectively.

Responsibilities

• Improve practice systems to enhance patient care and outcomes.
• Lead recall efforts, manage patient recall administration.
• Develop strategies to maximize practice income.

Skills

Team collaboration

Analytical skills

Effective communication

Problem-solving

Job description

Overview

As an important member of the Quality Improvement Team (QIT) administrative team, your main job will be to improve our practice systems to provide better patient care and outcomes. The team works on important areas like Diabetes reviews, Cervical Screening, Child immunisations, Learning Disability reviews, and Hypertension management, among others. In your role, you will lead specific recall efforts, manage patient recall administration, and analyse patient data to enhance our recall systems. We often work together to review and update procedures that aim to improve efficiency and ensure patients receive timely follow-ups. This teamwork will be vital in boosting our overall patient care and operational effectiveness. Furthermore, as part of the Quality Improvement Admin team, you will help develop strategies to maximize practice income while maintaining high standards of care. Your contributions will help ensure that these improvements benefit both the practice's success and the well-being of our patients. HRH monitor the use of AI during the recruitment process. If it is apparent that you have used AI to complete the application, you may be asked about this prior to shortlisting in order to determine if your application should progress. Do you thrive in a team environment while working in an administrative role? Do you enjoy analysing tasks and solving problems with a deeper perspective? Are you skilled at tailoring your communication style and finding ways to engage with others? Want to be part of a rapidly growing organisation? Thrive in a busy and challenging working environment? Hastings & Rother Healthcare are currently looking for a full-time Quality & Improvement Care Coordinator to join our dynamic and evolving organisation. Previous experience of working in a busy general practice environment is preferred. Hastings & Rother Healthcare consists of three GP practices within Hastings and St Leonards. We are an organisation that is rapidly expanding and we currently cover the largest patient population in Hastings & St Leonards. We have a highly skilled clinical team working across the sites, which include experienced GPs, Practice Nurses, HCAs, Nurse Practitioners, Clinical Pharmacists, Paramedic Practitioners, a Mental Health Nurse and Physiotherapists.

Benefits

• Flexible working patterns
• Access to Employee Assistance Programme
• Access to the NHS pension
• Five weeks annual leave plus bank holiday