Quality, Governance, Audit and Performance Lead

Change Grow Live; Liverpool; On-site; GBP 39,000 - 45,000; Full time

Job summary

A leading charitable organization in Liverpool is seeking a Quality, Governance, Audit and Performance Lead to join its Senior Management Team. This full-time position involves leading quality improvement initiatives and ensuring compliance with standards and regulations. The role requires expertise in project development and the ability to analyze complex data. The salary range is £39,891.91 to £44,471.72, with additional benefits including 25 days of annual leave and a contributory pension scheme.

Benefits

25 days of annual leave

Employee Assist Programme

Contributory pension scheme

Training and career development opportunities

Qualifications

• Experience of working with drug and alcohol issues.
• Demonstrated capability in quality services delivery.
• Skilled in delivering training and coaching.

Responsibilities

• Lead continuous quality improvement through audits.
• Implement quality improvement plans.
• Support safeguarding compliance and effective risk management.

Skills

Project development

Quality systems

Communication skills

Incident investigation

Change management

Analytical skills

Education

Relevant qualifications in health or social care

Job description

Overview

At Liverpool River Drug and Alcohol Service, we're not just a leading national charity—we're a team of passionate individuals dedicated to transforming lives. We combine evidence-based practices with compassion to create services that empower individuals and that are deeply rooted in the local community.

Are you driven by the desire to make a tangible difference in people's lives? Do you have a passion for improving health outcomes and leading high-performing teams? If so, we want you to join our innovative and dedicated team!

We're looking for a Quality, Governance, Audit and Performance Lead to join our Liverpool River Drug and Alcohol Senior Management Team to support the delivery of a high-quality, effective, and diverse service throughout the Service. This is a key leadership role where you\'ll play a crucial part in helping us meet key performance indicators, achieving service targets, and ensuring we continue to develop and deliver services that truly meet the needs of our community.

Location: Liverpool

Hours: Full time, 37.5 per week

Full Time Salary Range: £39,891.91 - £44,471.72 (pro rata for part time hours)

*Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

Responsibilities

Purpose of role:

As part of the senior leadership team, you will be required to undertake a quality improvement and development role, which will include creating and undertaking regular and cyclical audits of all aspects of service delivery, collating areas of best practice, implementing quality improvement plans and evaluating impact. As part of this process you will assist in observed practice, staff coaching, and designing and delivering training and workshop sessions.

You will be instrumental in embedding the CGL learning culture within the service by sharing learning from all incidents and, inclusively with the staff team, implementing actions to reduce likelihood of reoccurrence.

In fulfilling these aims the post holder will keep up to date with quality improvement progress across the sector, emerging evidence-based practice and new legislation including regulation.

Key Activities:

• Work closely with the Service Manager and Deputy Service Manager providing governance, leadership and direction across the service
• Lead continuous quality improvement through regular, cyclical audits of service delivery and governance.
• Identify good practice and areas for development, implementing and evaluating robust action plans across teams.
• Work with leaders and front-line staff to embed effective practice through observation, coaching, and training.
• Coordinate integrated quality audits with the senior leadership team in line with organisational audit cycles.
• Support safeguarding compliance, effective risk management, and adherence to legislation, policy, and procedure.
• Ensure thorough investigation of incidents, dissemination of learning, and contribution to service-wide improvement planning and reporting.
• Lead on the development and presentation of service performance data and information
• Produce timely reports to meet contractual, regulatory, and organisational requirements, using data to inform service improvement.
• Chair and contribute to team meetings that promote learning, communication, and feedback.
• Prepare reports for external bodies, including the Coroner and CQC, as required.
• Promote a learning culture, supporting staff to give and receive constructive feedback and improve service user experience.
• Analyse service user feedback, complaints, and compliments to identify themes and drive service improvements.

About you:

Education, Knowledge and Experience:

• Experience of working with drug and alcohol issues and a clear understanding of the need for and ability to deliver quality services
• Demonstrated capability in project development, change management, quality systems, audits, and service improvement.
• Skilled in incident investigation, and learning dissemination.
• Knowledgeable in regulated service environments, including CQC requirements and Key Lines of Enquiry.
• Confident in delivering training and coaching using engaging and inclusive approaches.
• Strong understanding of safeguarding for children and vulnerable adults.
• A demonstrable understanding of performance and experience of performance management
• Proven ability to analyse complex data sets to inform conclusions, priorities, and improvement actions.
• Effective at influencing stakeholders at all levels and leading teams through change while modelling organisational values.

Abilities and Skills:

• Excellent communication skills, both written and verbal, across a range of stakeholders including service users, staff, and partners.
• Able to work independently and under pressure, with well-developed organisational and time management abilities.
• Demonstrates empathy, professionalism, and non-judgement in all interactions.
• Committed to positive outcomes for service users and to equality, diversity, and inclusion.
• Maintains professional boundaries and works effectively with external agencies.

What we will give to you:

• 25 days of annual leave, plus bank holidays. Additionally, you\'ll receive one extra day of annual leave for each year of service during your first five years, therefore you will enjoy 30 days of leave after five years with us.
• Paid \'Wellness\' hour each week along with a \'Wellness\' hub and Employee Assist Programme
• Contributory pension scheme
• A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.
• A friendly and supportive team
• Training, career development & progression opportunities
• Participatioin in the Refer-a-Friend scheme

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role.

If this sounds like you and you\'d like to begin your journey with Change Grow Live, then we would love to talk to you.

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

Direct applications only - we will not be engaging agencies for this vacancy.

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here: Skilled Worker visa: Overview - GOV.UK

We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.

Salary Range (pro rata if part time)

CGL points 36 to 40 (£39,891.91 - £44,471.72)

ILW / OLW /Fringe

N/A - Outside London Weighting Area

If you have any questions or concerns on this opportunity that you would like to talk through please contact us using the below details:

Rachel Fance | [e-mail] | 07917013357

This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.