Quality Claims Engineer

Construction, Property and Engineering; Eastbourne; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading engineering firm in Eastbourne seeks 2 Quality Claims Engineers to enhance post-sales customer support and manage quality investigations. Candidates must have a degree in a scientific or engineering discipline and experience in an engineering environment. The role requires excellent communication skills, data analysis, and proficiency in MS Excel, with travel possible in the UK or globally. A comprehensive benefits package is offered.

Benefits

25 days holiday

Bonus up to 7.5% of annual salary

Pension with up to 8% company contribution

Life Assurance of 4 x basic salary

Cash health plan

Fitness App

Thriving Wellbeing Program

Qualifications

• Significant experience working in an engineering environment.
• Experience in a regulated, compliance-driven industry.
• Ability to develop customer support processes.

Responsibilities

• Deliver a first-class customer experience.
• Chair meetings for regular updates on investigations.
• Ensure continuous improvements in the customer support process.

Skills

Data analysis

Communication skills

Project management

Decision making

Education

Bachelor's or Master's degree in Scientific or Engineering discipline

Tools

MS Excel

Power BI

Job description

We are looking to strengthen the team with 2 Quality Claims Engineers.

This role is predomibalty based on site but there may be a requirement to travel on occasions, and this may be UK or globally based, so please bear this in mind before you apply.

As the Quality Engneeer you will be involved in all stages of post-sales customer support and starts from product launch until product end-of-life.

You will be required to:

• Deliver a first-class customer experience with respect to post-sale quality investigations and non-conformance handling.
• Chair regular meetings with to provide regular updates on ongoing investigations.
• Ensure maintainance of the customer support process and look for continuous improvements
• Work with managers to provide high integrity data to support investigations
• Ensure the appropriate level of process governance is followed when providing containment and corrective actions

You will need:

• Bachelor's or Master's degree (or equivalent experience) in a Scientific or Engineering discipline.
• Significant experience working in an engineering environment and working with international teams
• Experience working in a multi-disciplinary design environment
• Significant experience working in a regulated, compliance-driven industry.
• Experience developing customer support processes and able to make recommendations for improvement.
• Exceleent communcation skills
• The ability to make decisions based on a knowledge of the business and an understanding of the business impact.
• Strong data analysis skills and be capable of making data-driven decisions.
• Proficiency in MS Excel is required; knowledge of Power BI is preferred.
• Project management and/or a quality management experienmce would be useful.

Benefits

• 25 days holiday (excluding Bank Holidays)
• Bonus up to 7.5% of annual salary
• Pension with a company contribution of up to 8%
• Life Assurance of 4 x basic salary
• Cash health plan
• Fitness App
• Thriving Wellbeing Program

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.