Quality Auditor

Brown and Brown Insurance; City Of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading insurance firm in Orpington is seeking a Quality Auditor to join their team. This role involves conducting internal audits mainly on insurance activities and providing detailed feedback. Key qualifications include experience in insurance broking procedures, high attention to detail, and strong analytical skills. This position offers a negotiable salary along with benefits including holidays and professional development support.

Benefits

25 days holiday + Bank Holidays

Pension

Professional development support

Qualifications

• Experience in insurance broking procedures and assessments.
• Strong analytical and problem-solving capabilities.
• Ability to manage time effectively and prioritize tasks.

Responsibilities

• Quality assess New Business and Renewal cases and provide feedback.
• Produce monthly & weekly feedback summary reports.
• Contribute to an improved standards culture.

Skills

Insurance broking procedures and assessment experience

High attention to detail

Good knowledge of IT Systems, PowerPoint and spreadsheets

Time management and organisational skills

Analytical and problem solving skills

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Position - Quality Auditor

Location - Orpington

Salary - Negotiable plus benefits

Overview

We are currently looking for a Quality Auditor to join the professional and welcoming team in Orpington.

At our Orpington office we offer high quality, specialist products to Personal and Commercial clients throughout the UK. We have sustained one of the highest customer satisfaction and retention rates within the industry by focusing on the precise needs of our clients.

The position of Quality Auditor will complete internal audits primarily on insurance activities involving New Business and Renewals but also extend out to other processes across the business. You will carefully analyse your findings against company set standards and provide detailed feedback. Provide monthly reporting summaries of your feedback to the management team and direct feedback to teammates. Help coach and develop teammates to guide them to achieve the best results whilst meeting our procedural standards and regulatory obligations.

Working alongside likeminded and experienced insurance brokers and managers this is a long term opportunity with a 'forever company' that will provide career progression and security.

Responsibilities & Duties

• Quality Assess New Business and Renewal cases and feedback to management
• Develop a knowledge for the business and understand company standards
• Produce monthly & weekly feedback summary reports
• Positively contribute to drive an improved standards culture
• Various other tasks to ensure the operations team continues to support the business.
• Adhere to B&B guidelines which adhere to our regulatory responsibilities.
• Adhere to the policies and procedures outlined in the Employee Handbook
• Carry out reasonable ad-hoc tasks as requested by supervisors, managers or Directors
• Attend statutory, essential and mandatory training
• Respect the confidentiality of all matters relating to their employment and other members of staff. All members of staff are required to comply with the requirements of the Data Protection Act 1998.

What's on offer

• A negotiable basic salary + all the normal benefits (25 days holiday + Bank Holidays, Pension, Death in Service etc.)
• Access to both Flexible benefits and our annual share save scheme (15% discount on BRO shares (post probation).
• Full support for your professional development (including fully funded qualifications)

Your Experience

• Insurance broking procedures and assessment experience (related)
• High attention to detail
• Good knowledge of IT Systems, PowerPoint and spreadsheets
• Time management and organisational skills
• Analytical and problem solving skills

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.